Digital Experience Strategist

hace 6 horas


San Francisco, Heredia, Costa Rica Databricks A tiempo completo
Overview

Databricks is the data and AI company driving innovation through its Data Intelligence Platform.

Job Description

We are seeking a Digital Experience Specialist to join our team. In this role, you will be integral in setting customers up for success through digital experiences and programs.

You will report to the Self-Service organization in Field Engineering, combining organizational rigor with a lifecycle marketer mindset. You'll work on high-profile projects across technical teams, supporting multiple elements of the digital user experience.

This includes creating messages for parts of the user journey, managing programs that support both digital and sales experiences, and managing content development to support campaigns.

Key Responsibilities
  • Manage and launch complex special projects related to the digital experience, such as using LLM-based chatbots, integrating digital with field teams, and enhancing new product introduction processes
  • Be a liaison between content and campaign teams to keep content projects organized and on time
  • Manage the development of self-service resources that accompany campaigns, such as step-by-step guides
  • Define processes that improve the consistency and efficiency of user journeys
  • Use data and team member input to define and launch programs and campaigns that enhance the digital experience, such as sales hand-off, re-engagement, and newsletter campaigns
  • Manage the automated digital user feedback program
  • Keep internal stakeholders informed on digital experience projects and results
  • Analyze campaign effectiveness and share insights with journey team members
  • Deliver the best messages by reviewing and editing content being launched
Requirements
  • 6+ years of B2B work experience
  • Expertise in organizing and driving complex projects across multiple teams while building strong relationships with those teams
  • Ability to connect pieces of information to understand broader goals and distill complex topics into clear, prioritized action items
  • Experience operating with a fast-changing project and company direction
  • Understand the customer journey and how to develop campaigns that spark engagement
  • Uses data to make decisions
  • Takes action and has a self-motivated mentality
Benefits
  • Comprehensive health coverage, including medical, dental, and vision
  • 401(k) Plan
  • Equity awards
  • Flexible time off
  • Paid parental leave
  • Family Planning
  • Gym reimbursement
  • Annual personal development fund
  • Work headphones reimbursement
  • Employee Assistance Program (EAP)
  • Business travel accident insurance


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