Digital Experience Manager

hace 1 mes


San Francisco, Heredia, Costa Rica Databricks A tiempo completo
Digital Experience Specialist

At Databricks, we're looking for a skilled Digital Experience Specialist to join our team. As a key member of our team, you will play a vital role in setting our customers up for success through digital experiences and programs. This role involves combining the organizational rigor of a program manager with the mindset of a lifecycle marketer. You'll work on high-profile projects across highly technical teams, supporting multiple elements of the digital user experience, including creating messages for parts of the user journey, managing programs that support both digital and sales experiences, and managing content development to support campaigns.

- Manage and launch complex, special projects related to the digital experience, such as using LLM-based chatbots, integrating digital with field teams, and enhancing new product introduction processes
- Be a liaison between content and campaign teams to keep content projects organized and on time
- Manage the development of self-service resources that accompany campaigns, such as step-by-step guides
- Define processes that improve the consistency and efficiency of user journeys
- Use data and team member input to define and launch programs and campaigns that enhance the digital experience, such as sales hand-off, re-engagement, and newsletter campaigns
- Manage the automated digital user feedback program
- Keep internal stakeholders informed on the digital experience projects and results
- Analyze campaign effectiveness and share insights with journey team members
- Deliver the best messages by reviewing and editing content being launched.

Key Requirements
- 6+ years of B2B work experience
- Expertise in organizing and driving complex projects across multiple teams while building strong relationships with those teams
- Ability to connect pieces of information to understand broader goals and distill complex topics into clear, prioritized action items
- Experience operating with a fast-changing project and company direction
- Understand the customer journey and how to develop campaigns that spark engagement
- Uses data to make decisions
- Takes action and has a self-motivated mentality

About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

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