Commuter Experience Manager

hace 2 semanas


San Francisco, Heredia, Costa Rica Jll A tiempo completo
Job Overview

This role is an excellent opportunity to join JLL and play a key part in delivering exceptional customer experiences for employees. The Commuter Experience Manager will be responsible for providing on-site support, promoting commute options, and administering the digital elements of the assigned parking program.

Key Responsibilities
  • Provide timely and friendly customer service to client employees seeking information about commute options.
  • Become a Subject Matter Expert (SME) on commute modes available to employees.
  • Coordinate distribution of transportation passes, Carpool Permits, Bus schedules, and other commute materials.
  • Conducts customer-facing virtual events and presentations specialized in outreach to client employees.
  • Engages with client employees via online showcases to present benefit information and conduct Q&A.
Requirements

To succeed in this role, you must have:

  • HS Diploma or GED and 1-3 years of customer service experience required.
  • Transportation experience or knowledge of transit systems a plus.
  • Excellent written and verbal communication skills.
  • Able to assess circumstances, empathize, and offer help.
  • Comfortable presenting in front of a large audience though virtual sessions.
  • Ability to work independently and as part of a team.
Working Environment

The ideal candidate will be comfortable working in a hybrid environment, based in Heredia, CRI. A willingness to adapt to changing priorities and deadlines is essential.

Compensation Package

We are offering a competitive salary of $45,000 per annum, commensurate with your experience and qualifications. This includes benefits such as opportunities for professional growth, recognition, and rewards.



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