Global Logistics Manager

hace 1 mes


San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completo
Job Description

We are seeking a highly skilled Global Logistics Manager to join our team at Kuehne+Nagel. This is an excellent opportunity to develop your career with a leading logistics organization.

About the Role:

The Customer Care Team Manager will be responsible for managing all teams executing tasks allocated to CCL, as well as implementing and managing the regional Customer Care strategy. Key responsibilities include:

  • Providing leadership and direction to the Customer Care Team
  • Ensuring overall ownership and management of BPA/BAM, as well as correct system utilization in all KN GS CCL teams
  • Reviewing and ensuring capacities for onboarding of new tasks, with a goal to minimize FTEs requirements
  • Leading transformations related to KNGS CCL Teams, focusing on cost efficiency for the countries
  • Identifying and suggesting new opportunities for value-creation for countries/region
  • Taking ownership and ensuring the implementation of the Customer Care strategy
  • Ensuring close cooperation regarding KNGS CCL activities with Region/Country management and Operational/Revenue Care Managers and teams
  • Actively managing interfaces and information/knowledge exchange between customers and amongst KN GS teams
  • Focusing on continuous improvement of processes and controls, aiming for highest level of productivity, quality, and cost efficiency
  • Onboarding new Processes in accordance to plan
  • Focusing on customer satisfaction through high level of service quality
  • Ensuring service excellence by leveraging Air Logistics knowledge and KN GS operating business model
  • Closely cooperating with Revenue and Operational Care to gain specialized knowledge and receive feedback


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