Senior Digital Treatment Planning Operations Manager
hace 15 horas
We are seeking a highly experienced and results-driven Senior Digital Treatment Planning Operations Manager to join our dynamic team at the Straumann Group.
This is a full-time position based in Heredia, Costa Rica, with direct reporting to the DPS Operations Head. As a key member of our operations team, you will be responsible for managing and coordinating a team of Digital Treatment Planning Designers in DPS, ensuring seamless delivery of digital orthodontic treatments.
Key responsibilities include:
- Setting goals and objectives for DTP Designers, regularly reviewing performance metrics, providing constructive feedback, and suggesting remediation strategies when necessary.
- Overseeing daily activities, working schedules, and performance of the team, reporting on production operations, and identifying opportunities for improvement.
- Coordinating holidays, leaves, training, participation in events, pilots, and overtime for DTP Designers and support staff, balancing teams across different operations as needed.
- Fostering a culture of continuous improvement, recognizing opportunities for growth, and encouraging a positive work environment.
- Achieving consistent production and quality metrics for the facility, setting new benchmarks year-on-year.
To succeed in this role, you will possess:
- A bachelor's degree or higher in a relevant field, with dental technician diploma being an asset.
- 1-2 years of leadership experience in a similar industry-leading company.
- Excellent communication skills, both written and verbal, with all levels of the organization.
- Results-oriented and team-focused, able to work under pressure to achieve goals, solving problems creatively.
- Business acumen, understanding of metrics, KPIs, systems, and processes.
- Analytical skills, ability to prepare reports and track KPIs, with knowledge of project management tools a plus.
- Ability to develop others, show interest in own and others' development to improve performance.
- Comfortable presenting and speaking in front of large groups.
The estimated salary range for this position is $60,000 - $80,000 per annum, depending on experience and qualifications. We offer a competitive benefits package, including health insurance, retirement plan, and opportunities for professional growth and development. If you are a motivated and results-driven leader looking to make a meaningful impact, please apply.
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