Senior Digital Treatment Planning Operations Manager

hace 15 horas


San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

We are seeking a highly experienced and results-driven Senior Digital Treatment Planning Operations Manager to join our dynamic team at the Straumann Group.

This is a full-time position based in Heredia, Costa Rica, with direct reporting to the DPS Operations Head. As a key member of our operations team, you will be responsible for managing and coordinating a team of Digital Treatment Planning Designers in DPS, ensuring seamless delivery of digital orthodontic treatments.

Key responsibilities include:

  • Setting goals and objectives for DTP Designers, regularly reviewing performance metrics, providing constructive feedback, and suggesting remediation strategies when necessary.
  • Overseeing daily activities, working schedules, and performance of the team, reporting on production operations, and identifying opportunities for improvement.
  • Coordinating holidays, leaves, training, participation in events, pilots, and overtime for DTP Designers and support staff, balancing teams across different operations as needed.
  • Fostering a culture of continuous improvement, recognizing opportunities for growth, and encouraging a positive work environment.
  • Achieving consistent production and quality metrics for the facility, setting new benchmarks year-on-year.

To succeed in this role, you will possess:

  • A bachelor's degree or higher in a relevant field, with dental technician diploma being an asset.
  • 1-2 years of leadership experience in a similar industry-leading company.
  • Excellent communication skills, both written and verbal, with all levels of the organization.
  • Results-oriented and team-focused, able to work under pressure to achieve goals, solving problems creatively.
  • Business acumen, understanding of metrics, KPIs, systems, and processes.
  • Analytical skills, ability to prepare reports and track KPIs, with knowledge of project management tools a plus.
  • Ability to develop others, show interest in own and others' development to improve performance.
  • Comfortable presenting and speaking in front of large groups.

The estimated salary range for this position is $60,000 - $80,000 per annum, depending on experience and qualifications. We offer a competitive benefits package, including health insurance, retirement plan, and opportunities for professional growth and development. If you are a motivated and results-driven leader looking to make a meaningful impact, please apply.



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