Digital Experience Manager

hace 7 horas


San Francisco, Heredia, Costa Rica Ttec Digital A tiempo completo

At TTEC Digital, we are seeking a highly skilled Digital Experience Manager to join our team. In this role, you will be responsible for coordinating and managing multiple projects simultaneously, ensuring timely delivery of high-quality results.

The ideal candidate will have a strong background in project management, with experience working on IT or business system projects in a customer-facing environment. A Bachelor's degree in project management or a related field is preferred, as well as proficiency in MS Project and MS Office, including familiarity with MS Project and Visio.

This position requires excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment and prioritize multiple tasks and deadlines. The successful candidate will be a self-starter who can adapt quickly to changing priorities and demonstrate a willingness to learn and grow with the company.

In this role, you will:

  • Establish and maintain relationships with clients and internal stakeholders, providing exceptional customer service and support throughout the project lifecycle.
  • Coordinate project activities, including creating and managing project plans, timelines, and resource allocation schedules.
  • Manage project deliverables, ensuring timely completion and quality assurance.
  • Monitor and control project budgets, identifying areas for cost savings and implementing process improvements.
  • Collaborate with cross-functional teams, providing input and feedback to ensure seamless project execution.
  • Analyze data and metrics, identifying trends and opportunities for process improvement.

TTEC Digital is a leading global customer experience technology and services company, focused on designing, implementing, and delivering transformative customer experiences. We offer a dynamic and inclusive work environment, with opportunities for growth and development.



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