Digital Transformation Program Manager

hace 7 horas


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo
Transformative Opportunity at ServiceNow

We are seeking an exceptional Digital Transformation Program Manager to join our Strategy Realization Office (SRO) team. As a key member of our organization, you will play a pivotal role in planning and implementing complex, transformational programs that drive business growth and digital innovation.

About the Role

In this exciting position, you will work closely with cross-functional teams to develop program plans, manage risks, and ensure successful delivery of projects. Your expertise in Agile methodologies, facilitation, communication, and influencing skills will be invaluable in driving program success.

Key Responsibilities

  • Partner with Business, Product, and Engineering teams to develop and implement complex programs
  • Develop and manage program plans, ensuring alignment with corporate priorities and OKRs
  • Manage program risks, issues, and dependencies, escalating impediments as necessary
  • Create transparent and forthright communications on program status to stakeholders and sponsors
  • Ensure adherence to processes, quality standards, and deliverables for predictable program outcomes
  • Organize and facilitate cross-functional meetings and workshops to align teams on business requirements and solutions

Requirements

  • 12+ years of experience as a Program Manager and Scrum Master in an enterprise software company
  • Ability to navigate complex environments and map teams to plans
  • Hands-on experience using Agile tools, preferably ServiceNow Agile products
  • Strong facilitation, communication, and influencing skills
  • Decision-driving skills based on data and business benefit
  • Lean program management, continuous learning, adaptation, and improvement

Salary Range: $170,000 - $220,000 per annum, commensurate with experience and qualifications. We offer a competitive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.



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