Digital Transformation Consultant

hace 22 horas


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

At ServiceNow, we're driving innovation in ways that make the world work for everyone.

We have over 7,700+ customers globally, serving approximately 85% of the Fortune 500. We've been recognized as one of FORTUNE's 100 Best Companies to Work For and World's Most Admired Companies.

This role is an exciting opportunity to join our team and contribute to creating digital transformation experiences for customers and team members alike.

About the Job

Job Title: Digital Transformation Consultant

Location: Flexible/Remote (with occasional in-office requirements)

Estimated Salary: $120,000 - $180,000 per annum, depending on experience

In this role, you will be responsible for facilitating requirements gathering and process mapping workshops, performing gap analysis, and participating in end-to-end activities related to implementation planning.

You'll also help personalize and humanize the customer experience while achieving future business scalability. Documenting the customer journey and identifying ways to improve existing pain points based on process optimization, technology, change management, or communication will be a key part of your responsibilities.

Requirements
  • 5+ years of experience as a Business Analyst with direct customer interaction
  • Passion for technology and new ideas to improve the way people work
  • Experience defining the customer experience and personalizing the user journey across cloud fulfillment ecosystems
  • Business process optimization and scalability with CX platforms/solutions
  • Able to tell the digital transformation story to top customers worldwide
  • Determine the best investments for the future

As a collaborative team player, you'll enjoy working in a flexible environment and designing optimized customer experiences in CSM, CRM, or HCM. Comfortable presenting solutions to large audiences and senior executives, you'll thrive in this role.

The ideal candidate has verifiable experience working directly with customers to improve their experiences, passion for technology, and experience analyzing business situations to provide efficient software solutions.



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