Chief Digital Transformation Officer

hace 5 días

San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

Job Summary

We are seeking a highly experienced and strategic leader to join our Digital Technology team at ServiceNow. As the Chief Digital Transformation Officer, you will be responsible for driving strategic initiatives across the DTO team, ensuring we are focused on the right work, effectively delivering on our objectives, and strategically planning our work. This role requires both strategic thinking and team alignment, as well as deep dive delivery.

Key Responsibilities

  • Drive strategic initiatives across DTO and Digital Technology, focused on continuous improvement, cost avoidance/savings, workforce alignment, and operational excellence.
  • Act as a sounding board, advisor, and support for SVP in managing the organization, employees, and stakeholders in strategy, operations, financial management, personnel, and communications.
  • Drive strategic focus of the team, leading coordination of priorities to support organizational goals and ensuring alignment of senior leaders.
  • Identify accelerators and friction points and drive initiatives or process improvement activities; collaborate with team leadership and peers in DT to ensure cross-functional alignment.
  • Coordinate operational management and annual planning for budget and financial forecasts; ensure alignment to plan, prioritization of incremental asks, tracking of savings initiatives, and coordinated spend management.
  • Manage the cadence of the SVP office and priorities, including regular engagement with peers in the organization and across other IT areas and with external teams such as finance, HR, product, sales, marketing, and extended ServiceNow stakeholders.
  • Lead results-driven quarterly business reviews across the team; coordinate and drive the execution of SVP's weekly leadership team meetings, quarterly manager meetings, and All Hands meetings.

Qualifications

  • 10 or more years of experience in a business management or senior leadership role.
  • Bachelor's degree in business, management, technology, or a related field; advanced degree preferred.
  • Strong analytical skills and exceptional communication abilities.
  • Experience in organizing and directing multiple teams and departments.
  • Experience in planning and leading strategic initiatives.
  • Experience in data analysis and budget management.
  • Exceptional written and verbal communication skills, with the ability to convey complex information clearly and concisely.
  • High level of professionalism, discretion, and judgment in dealing with confidential and sensitive information.

About ServiceNow

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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