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Digital Transformation Strategist
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**Digital Transformation at ServiceNow**
We're seeking a seasoned Business Analyst to facilitate our digital transformation journey. As a key member of our team, you'll work closely with customers to improve their experiences and create scalable solutions.
Key Responsibilities:
• Facilitate requirements gathering and process mapping workshops
• Perform gap analysis and participate in end-to-end implementation planning
• Document customer journeys and identify process optimization opportunities
• Translate recommendations to senior leadership to drive digital strategies
Requirements:
• 5+ years of experience as a Business Analyst with customer-facing experience
• Passion for technology and new ideas to improve customer experiences
• Experience in business process optimization and scalability
• Excellent communication and presentation skills
About ServiceNow:
We're a leader in cloud-based digital workflow software, serving over 7,700 customers worldwide. Join our team and be part of a company that values flexibility, trust, and innovation.
