Transformation Strategist
hace 22 horas
Company Overview
Servicenow is a pioneering company that utilizes technology to make the world work for everyone. Our mission-driven team is passionate about harnessing innovation to create transformative experiences for our customers and communities.
We're not just building software; we're shaping the future of how people work together, collaborate, and thrive. As a Servicenow employee, you'll be part of a dynamic environment where curiosity, creativity, and a passion for excellence drive every aspect of our work.
Job Description
In this exciting role as a Business Process Manager, you'll have the opportunity to facilitate meaningful change within our clients' organizations. Your expertise will be instrumental in mapping out processes, identifying areas for improvement, and developing tailored solutions to meet their evolving needs.
You'll be working closely with cross-functional teams to design and implement digital transformation experiences that exceed customer expectations. This involves collaborating with business stakeholders, product managers, and engineers to craft innovative solutions that address real-world challenges.
As a seasoned Business Analyst, you bring extensive experience in working directly with customers to enhance their experiences. Your passion for technology and ability to translate complex concepts into actionable recommendations will be invaluable assets in this role.
Your responsibilities will include:
- Facilitating requirements gathering and process mapping workshops to identify areas for improvement
- Participating in end-to-end implementation planning, including project management, issue management, communication, and change management
- Documenting customer journeys and identifying opportunities to improve existing pain points through process optimization, technology, change management, or communication
- Developing scalable solutions that positively impact the customer journey while humanizing the experience
- Working collaboratively with the business, design, engineering, and product teams to create seamless digital transformation experiences
- Communicating effectively across multiple cross-functional teams to ensure successful project delivery
- Translating recommendations to senior leadership to drive change and influence long-term digital strategies
Estimated Salary Range: $125,000 - $180,000 per annum
Required Skills and Qualifications
To succeed in this role, you should possess:
- At least 8 years of experience as a Business Analyst with verifiable experience working directly with customers to improve their experiences
- A passion for technology and new ideas to enhance the way people work using our products
- Experience defining the customer experience and personalizing the user journey across a cloud-based ecosystem
- Business process optimization and scalability experience with CX platforms/solutions
- The ability to communicate complex technical information to both technical and non-technical audiences
- Strong analytical skills, with the ability to analyze business situations and provide efficient software solutions
- Excellent presentation skills, with the ability to present solutions to large audiences and senior executives
About Servicenow
Servicenow is an Equal Employment Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their best work. If you're passionate about driving innovation and making a difference in the lives of our customers and communities, we encourage you to apply.
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