Digital Transformation Strategist

hace 1 mes


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

**About the Role**

We are seeking an experienced Business Process Manager to join our team at ServiceNow. In this role, you will be responsible for facilitating requirements gathering and process mapping workshops, performing gap analysis, and participating in end-to-end activities related to implementation planning.

**Key Responsibilities**

  • Facilitate requirements gathering and process mapping workshops
  • Perform gap analysis (as is functionality versus to be functionality)
  • Participate in end-to-end activities related to implementation planning, including project management, issue management, communication, and change management

**Requirements**

  • 8+ years of experience as a Business Analyst with verifiable experience working directly with customers to improve their experiences
  • Passion for technology and new ideas to improve the way people work using our products and the possibilities that come from building excellent customer experiences

**Working at ServiceNow**

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.



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