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Master Digital Transformation Strategist
hace 2 meses
This role is a key part of our journey to create scalable digital transformation experiences for team members and customers. We're seeking a talented Digital Transformation Strategist who can facilitate requirements gathering and process mapping workshops, perform gap analysis, and participate in end-to-end activities related to implementation planning.
The ideal candidate will have 3+ years' experience working with enterprise selling processes and SaaS sales metrics. Anaplan Certified Model Builder (Level 1, 2, and The Anaplan Way) certification is also required. Additionally, the successful candidate should be able to effectively communicate information to both technical and non-technical stakeholders.
We offer a competitive salary of $145,000 per year, based on our industry benchmarks and location. This position requires relocation to our headquarters in San Francisco Bay Area, where you'll be working closely with cross-functional teams to drive business outcomes.
Key Responsibilities
* Facilitate requirements gathering and process mapping workshops
* Perform gap analysis (as is functionality versus to be functionality)
* Participate in end-to-end activities related to implementation planning including project management, issue management, communication and change management
* Help personalize and humanize the customer experience while at the same time accomplishing future business scalability
* Document the customer journey and identify ways to improve existing customer pain points based on process optimization, technology, change management, or communication
* Work with the business, design, engineering, and product teams to create digital transformation experiences for team members and customers
* Translate your recommendations to senior leadership to gain agreement, affect change and influence long term digital strategies
Required Skills and Qualifications
* 3+ years' experience working with enterprise selling processes and experience with corresponding SaaS sales metrics
* Anaplan Certified Model Builder (Level 1, 2, and The Anaplan Way) certification
* Experience defining systems strategy, developing systems requirements, designing, prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines
* Experience managing joint projects of various sizes
* Experience implementing one or more EPM technologies
* Ability to effectively communicate information to both technical and non-technical stakeholders
About ServiceNow
ServiceNow is an equal opportunity employer. We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact us for assistance.
