Customer Experience Strategist
hace 9 horas
At Ttec Digital, we are seeking a highly skilled Customer Experience Strategist to join our team.
About the RoleThis is an exciting opportunity for a seasoned account management professional to partner with high-value clients and drive strategic business relationships.
The ideal candidate will be responsible for orchestrating and ensuring adoption of the right CX products, services, and strategies to help clients realize their outcome goals.
As a trusted advisor, you will work closely with clients to identify business opportunities and challenges, propose relevant Avtex solutions, and build strong business relationships.
Key responsibilities include:
- Developing and maintaining strong relationships with assigned clients to gain insight into their industry, business, and operations.
- Understanding clients' business drivers and success criteria to develop and advise on Client Success Plans.
- Prescribing the adoption and use of product features/functionality and services to achieve client outcome goals.
- Collaborating with clients to identify business challenges and developing recommended solutions through the promotion of CX offerings.
- Working closely with Sales Engineers or Account Executives to structure solutions, create account plans, and identify cross-selling opportunities within Avtex offerings.
**Requirements**
- Bachelor's Degree in business, technology, or a related field.
- Minimum of 5 years' experience in account management/customer success management in a technical environment.
- Experience with cloud subscription models preferred.
- Knowledge of CX technology, services, and consulting.
- Proven ability to provide an exceptional customer experience.
- Demonstrated ability to build, maintain, and strengthen mutually beneficial business relationships.
- Effective at establishing broad, deep client relationships, including executive-level/C-level relationships.
- Excellent presentation skills.
- General understanding of system hardware/software workings with ability to identify problems and remedies.
**What We Offer**
- A dynamic and inclusive work environment.
- Opportunities for growth and professional development.
- A competitive compensation package.
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