Customer Experience Strategist

hace 1 día


San Francisco, Heredia, Costa Rica Uber A tiempo completo

About the Role: We are seeking an experienced Customer Experience Strategist to play a key role in developing solid frameworks, processes, and governance definitions to help our team achieve the next level of maturity.

What You'll Do:

  • Set the vision for our Operating Model (BOM) for our LATAM CommOps
  • Work closely with strategy teams to improve our current diagnose and missing pieces from our BOM
  • Build a methodology to define and measure OKRs to report progress on this operational capability
  • Partner with collaborators within the LATAM Support Org to identify current difficulties that prevent us from delivering in a more agile and effective way
  • Own an existing portfolio of projects ensuring deliverables, documentation, and strategy alignment preparing Executive presentations and connecting
  • Be the go-to person for PMs to support the design, implementation, and follow-up on current projects by bringing previous experience as a customer experience specialist
  • Partner with Strategy and Analytics and Insights team to understand operational implications and customer behavior to define priorities

Your Skills and Qualifications:

  • English business proficiency and Spanish or Portuguese
  • +5 years' proven Customer Experience Program Management skills in complex organizations
  • Continuous Improvement Leadership: ability to lead and guide initiatives to gather, develop, and disseminate knowledge leading to enhance efficiency and interpersonal leverage
  • Deep understanding of operational metrics and link to business metrics
  • Effective at implementing organization-wide programs and initiatives through teamwork across functions, geographies, and organization levels
  • Demonstrated experience leading sophisticated programs/portfolio of solutions
  • Excellent written, verbal, and visual communication skills, and demonstrated ability to influence and gain consensus at senior levels, explaining complex concepts in simple terms
  • Relentlessly hard-working for internal downstream customers and external Community users

Bonus Points If:

  • MBA or graduate degree in a related field preferred
  • PMP Certification - any project management certification
  • CX Certified or COPC Certified

Salary Range: $120,000 - $180,000 per year based on location and experience.



  • San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    About the Role:We are seeking a highly skilled Customer Experience Strategist to join our team at Databricks.Job Description:In this role, you will work with our largest strategic accounts to provide exceptional customer support experience. You will be responsible for managing one or multiple accounts simultaneously, project managing all open support cases...


  • San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    Unlock a world of opportunities at Aligntech, where innovation meets excellence.Aligntech is revolutionizing the dental and orthodontic industry with its cutting-edge technology. As a Senior Customer Experience Strategist or Customer Experience Operations Manager, you will play a vital role in shaping the future of customer service.Estimated Salary: $120,000...


  • San Francisco, Heredia, Costa Rica Hangar Worldwide A tiempo completo

    About the RoleWe are seeking a highly skilled Lead Experience Strategist to join our team at Hangar Worldwide.Job DescriptionThe Senior Digital Product Designer will be responsible for leading user experience and design efforts, collaborating with industry experts and the development team to achieve business goals. This includes conducting complex research,...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Job DescriptionThe Customer Success Strategist plays a vital role in driving business outcomes for our customers. This position requires an advocate who can oversee customer portfolios, foster adoption and usage of ServiceNow products, and ensure maximum value is obtained from their investment.Key Responsibilities:Oversee customer outcomes engagement to...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company OverviewWe are Experian, a leading global information services company that helps individuals and businesses make informed decisions. Our mission is to create a better tomorrow by providing innovative solutions for managing risk, growing revenue, and improving customer experiences.SalaryThe estimated salary for this role is $85,000 - $110,000 per...


  • San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    About This RoleWe are seeking a Senior Category Strategist to join our team at Hewlett Packard. In this role, you will be responsible for driving category growth and profitability through strategic planning, market analysis, and sales enablement.Salary: $80,000 - $110,000 per year, depending on location and experience.Job DescriptionThe Senior Category...


  • San Francisco, Heredia, Costa Rica Hangar Worldwide A tiempo completo

    Job DescriptionWe are seeking an experienced Digital Experience Strategist to join our team at Hangar Worldwide.About the RoleIn this role, you will work closely with industry experts and the development team to achieve business goals. You will conduct complex research and testing to determine user needs, feelings, desires, and pain points, using a senior or...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    We are seeking a highly skilled Senior Customer Success Enablement Strategist to join our team at Equifax. In this role, you will play a critical part in supporting the launch and enablement of new processes and tools for the customer success team.As a key member of our team, you will establish processes to monitor and report the usage of our solutions by...

  • Portfolio Strategist

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Fisher Investments A tiempo completo

    Portfolio StrategistWe are seeking a skilled Portfolio Strategist to serve as the primary contact for our high-net-worth clients. As a Portfolio Strategist, you will be part of our Private Client Group and play a critical role in building trusting relationships with our clients.In this role, you will partner with our internal portfolio decision-makers,...

  • Supply Chain Strategist

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Stryker Corporation A tiempo completo

    At Stryker Corporation, we are seeking a highly skilled Supply Chain Strategist to join our team. The estimated annual salary for this role is $83,000 - $110,000.About the RoleThis key position plays a vital part in ensuring a high level of customer service by balancing supplier capacity and internal inventory levels with demand. The successful candidate...


  • San Francisco, Heredia, Costa Rica Uber A tiempo completo

    About the RoleWe are seeking an experienced Digital Growth Strategist to lead our Latin America market expansion efforts. This is a unique opportunity to make a direct impact on building and crafting the category of food delivery and the future of Uber Eats in Costa Rica.As a Digital Growth Strategist, you will be responsible for defining and implementing...


  • San Francisco, Heredia, Costa Rica Wrike Careers Page A tiempo completo

    Unlock Customer Success with WrikeWe are seeking a talented Business Process Strategist and Change Management Advisor to join our North America Customer Success Team. As a key member of our team, you will play a critical role in helping our customers maximize the value of their investment in Wrike.


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    **Job Overview**We are looking for an experienced Executive Business Strategist to join our Product Strategic Operations team in Costa Rica. Our team partners with Product Leaders and works closely with teams across Engineering, Product, Support, Design, Research, Sales, Marketing, and Customer Success.


  • San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    About the RoleWe are seeking an experienced Cloud Infrastructure Strategist to join our team at Sysco Costa Rica.Job SummaryThe Cloud Infrastructure Strategist will be responsible for developing and refining strategy and process for all support issue tracking from intake through resolution in conjunction with senior members of the team. This includes...


  • San Francisco, Heredia, Costa Rica Viant Medical A tiempo completo

    Job OverviewViant Medical seeks a seasoned Program Management Strategist to oversee the planning, execution, and monitoring of new projects and transfer programs. This role is responsible for ensuring adherence to timeline, scope, budget, and quality standards.About the RoleThe successful candidate will develop and execute a comprehensive project management...

  • Procurement Strategist

    hace 2 meses


    San Francisco, Heredia, Costa Rica Viant Medical A tiempo completo

    Job Summary:Pursuing a challenging opportunity as a Procurement Strategist at Viant Medical, you will be responsible for procuring goods and services while ensuring the highest level of customer satisfaction. This role involves analyzing market trends, building relationships with suppliers, and negotiating contracts to drive cost savings and process...


  • San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    OverviewMoody's is seeking an experienced Digital Finance Strategist to join our team.Salary$120,000 - $180,000 per annum.Job DescriptionWe are looking for a senior finance professional to lead the development and execution of high-quality management reports, investment plans, and operating model strategies that maximize business value. The ideal candidate...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Job OpportunityWe are seeking a highly skilled Digital Content Strategist to join our Product Content organization at ServiceNow.About the RoleThis is a senior-level position that requires a deep understanding of content development life cycles and graphic production processes. As a Digital Content Strategist, you will work closely with engineering and...

  • Senior Data Strategist

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Performics A tiempo completo

    Estimated Salary: $120,000 - $180,000 per yearAbout the Role:We are seeking a highly skilled Senior Data Strategist to join our team at Performics.Company Overview:Publicis Groupe is a global leader in advertising and marketing services, with a rich history dating back to 1926. Our company is known for its creativity, technology, and expertise in digital...


  • San Francisco, Heredia, Costa Rica Hangar Worldwide A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Campaign Strategist to join our team at Hangar Worldwide.The successful candidate will be responsible for establishing and maintaining the deployment calendar, monitoring campaign deployments and deliverability across ESPs, defining and managing ESP access and roles for internal teams and clients, and...