Digital Healthcare Operations Manager
hace 1 mes
Tebra, the digital backbone for practice well-being, is a leading provider of healthcare technology solutions. With over 100,000 providers trusting our platform to elevate their patient experience and grow their practice, we're building the future of well-being together.
Job DescriptionWe're seeking an experienced Salesforce Systems Administrator to join our team as a Digital Healthcare Operations Manager. As a key member of our Customer Success organization, you'll oversee and administer various healthcare technology solutions through feature implementation, continued maintenance, and future advancements.
Your primary focus will be on programmatically designing, developing, testing, and iterating workflows in Salesforce, Gainsight, NiceInContact, and other software used by the Customer Success organization. You'll also configure and customize these solutions to support the goals and needs of our rapidly scaling business and the customers we serve.
Key Responsibilities:- Design, develop, test, and iterate workflows in Salesforce, Gainsight, NiceInContact, and other software
- Configure and administer solutions to the Tebra Customer Operations
- Work with cross-functional teams to gather requirements and translate them into technical solution designs
- Articulate and demonstrate solutions to internal customers by providing sound recommendations and prescribed best practices
- Participate in design reviews and technical discussions with our technology partners and internal stakeholders
- 3+ years of direct experience in technology administration, Salesforce Administration Experience/Certification or other CRM experience
- Excel/Google Sheets proficiency in running and creating formula functions, pivot tables, and charts
- General understanding of database concepts
- Experience in a fast-paced production environment on a CRM platform
- Administrator experience in a production environment
- System integration experience and best practices
$85,000 - $110,000 per year, depending on experience
Benefits:Tebra offers a comprehensive benefits package, including a wellness and childcare subsidy, university/education discount, fitness programs, and mental health resources. We're committed to supporting our employees' overall well-being and helping them thrive in their careers.
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