Technical Training Developer

hace 2 semanas


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo
Job Description

At ServiceNow, we are seeking a highly skilled Curriculum Developer to join our team. As a key member of our instructional design team, you will be responsible for creating and developing technical course content for various products at different skill levels and personas.

Main Responsibilities

  • Create and develop technical course content for instructor-led courses, digital learning, simulator environments, and videos.
  • Work collaboratively with a team to ensure the success of new and existing courseware.
  • Update and maintain existing content for each software release, including detailed analysis of delta changes, edits, and template updates.
  • Set up data packages for ServiceNow and manage quality assurance and feedback of content.
  • Design and develop certification exam materials, including scenarios, multiple-choice questions, and other item formats.
  • Travel up to 20% worldwide per year for business purposes.

Requirements

  • 2-5 years of experience in technical training, e-learning, or instructional design.
  • 2-5 years of experience implementing or participating in ServiceNow installations.
  • Successful field consulting experience with partners and customers.
  • Background in Risk and Compliance or Customer Service Management or software/field consulting.
  • Understanding of web technologies (HTML, CSS, or JavaScript) and experience with any programming/scripting language.
  • Agile or rapid development experience with quick turnaround of training deliverables.
  • Experience in creating and using graphics, templates, and icons throughout instructional design work.

What We Offer

At ServiceNow, we provide a dynamic and collaborative work environment that fosters growth, creativity, and innovation. We are committed to making a positive impact on our customers and communities, and we encourage our employees to share their unique talents and perspectives.

We are an equal employment opportunity employer and welcome applications from diverse candidates. Please visit our website for more information about our company culture and benefits.



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