Professional Training Developer for Experian

hace 1 mes


San Francisco, Heredia, Costa Rica Experian A tiempo completo
About Experian

Experian is a leading global information services company, empowering consumers and businesses to unlock their potential. As a recognized leader in data-driven innovation, we're proud to have been named one of the 100 Best Companies to Work For by Fortune magazine.

At Experian, we strive to create a culture that fosters growth, collaboration, and excellence. Our team members are passionate about delivering exceptional results, and we're committed to providing opportunities for professional development and advancement.

Job Description: Professional Training Developer

We're seeking an experienced Training Developer to join our Learning and Development team. As a key member of our organization, you'll be responsible for creating, implementing, and conducting training programs for new and existing team members.

Your primary objective will be to identify skills, knowledge, and abilities necessary for team members to perform their duties successfully. You'll develop and deliver training curriculum that addresses policy, procedures, and skills needed for Customer Care Professionals using various adult learning methodologies.

Key responsibilities include:

  • Designing and developing comprehensive training programs, including instructor-led training, workshops, continuing education, computer-based training, and new hire training programs.
  • Evaluating training effectiveness and utilizing relevant evaluation data to revise or recommend changes in instructional objectives and methods.
  • Collaborating with business partners to evaluate needs and requirements for training program development.
  • Providing input to training policies and programs; determining training classes based on knowledge of identified training needs, department processes, business systems, or changes in programs or services.
Requirements

To succeed in this role, you'll need:

  • Training Call Center experience.
  • A minimum of 2 years' experience in a corporate or business setting, preferably in Training or Human Resources.
  • Strong presentation skills.
  • The ability to communicate clearly at all levels of the organization.
  • A Bachelor's degree or equivalent (2+ years of experience in facilitation and/or developing training programs).
  • Knowledge of Adult Learning Principles.
About the Role

This is a full-time position offering a competitive salary and benefits package. The estimated salary for this role is $$62,500 - $72,000 per year, depending on experience. We offer a dynamic work environment, opportunities for career growth and development, and a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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