Technical Support Professional
hace 2 meses
We are seeking a highly skilled Technical Support Professional to join our Experian Data Quality (EDQ) North America Professional Services team. As a key member of our team, you will be responsible for delivering exceptional customer experiences through proactive issue resolution and providing timely support.
About the Role:
- Leverage EDQ's documentation to determine the best course of action for resolving technical issues.
- Engage with customers and other support team members to gain a deep understanding of their environment, contract, and goals.
- Attempt to resolve incidents or requests on first contact when possible prior to escalating.
- Monitor and respond to support calls within required SLA.
- Evaluate issues by interpreting end-user problem descriptions to determine resolution or best course of action.
- Identify problem trends and report to supervisor for further analysis.
Requirements:
- 1-3 years of Desktop Support, Help-Desk, or IT related experience.
- BA degree or equivalent experience desired.
- English Language proficiency (B2 level).
- Strong communication and interpersonal skills.
- Microsoft Office proficiency.
- Analytical and problem-solving skills.
- Able to work non-standard business hours as required.
- Ability to resolve issues over the phone using remote control tools.
What We Offer:
- A competitive salary of $65,000 - $85,000 per year, depending on experience.
- Opportunity to work from home in Costa Rica.
- Diverse and inclusive work environment.
- Benefits package including medical, life, and dental insurance.
- Ongoing training and development opportunities.
- Flexible working hours.
About Experian:
Experian is a leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. With 23,000 people operating across 44 countries, we prioritize our culture and value passionate employees who thrive in a dynamic environment.
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