Technical Support Professional
hace 2 días
Unlock the Power of Data with Experian
We are a global tech leader in data and analytics, unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. With 22k amazing employees in 30+ countries, we invest in the future through new technologies, talented people, and innovation.
Key Responsibilities:
- Manage a complex technical support case load with efficiency and accuracy.
- Provide first-line assistance for Tier I Analysts, empowering them to resolve issues effectively.
- Participate in onboarding process design and technical training to enhance team knowledge.
- Adept the Knowledge Centered Service (KCS) framework, motivating team members to adopt best practices.
- Identify areas for improvement and implement action plans to optimize processes.
- Manage communication with internal and external stakeholders, ensuring seamless collaboration.
- Execute and improve Quality Assurance process, driving excellence in every aspect.
- Mentor Tier I analysts, addressing technical knowledge gaps and promoting growth.
Requirements:
- 3-5 years of desktop support, help desk, or IT-related support experience, showcasing expertise.
- English Level B2, facilitating effective communication.
- BA degree or equivalent, demonstrating academic achievement.
- At least 2 years of EDQ product experience, highlighting relevant skills.
- Strong communication and interpersonal skills, essential for success.
- Microsoft Office proficiency, streamlining tasks and workflows.
- Analytical skills, enabling data-driven decision making.
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