Technical Support Professional
hace 1 mes
About Movate Inc.
">- We are a dynamic company committed to providing exceptional customer experiences through our innovative approach and expert team.
Estimated Salary: $50,000 - $65,000 per annum
Description of the Job Role:
This is an exciting opportunity to join Movate Inc. as a Technical Support Professional. As a key member of our customer service team, you will be responsible for ensuring that our customers receive prompt and effective support for their technical queries and issues.
Responsibilities:
- Create and manage tickets for customer issues in a timely manner
- Liaise with the Technical Assistance Center to ensure seamless communication and efficient resolution of customer queries
- Update the Siebel Database to document customer cases and interactions, maintaining accurate records for future reference
- Manage caseloads efficiently, prioritizing tasks to meet deadlines and deliver high-quality results
Requirements:
To succeed in this role, you should possess strong customer handling skills, excellent organizational abilities, and a team player mindset. A high school diploma is required, and prior experience in customer support or technical support roles is highly desirable. Familiarity with Siebel Database or similar customer support systems is also beneficial.
Benefits:
- Competitive salary
- A fast-paced environment that fosters growth and learning
- The opportunity to work in a customer-oriented environment and contribute to delivering exceptional customer experiences
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