Technical Support Specialist
hace 1 mes
Introduction
We're seeking a talented Technical Support Engineer to join our team at IBM. As a crucial member of our support team, you'll play a key role in delivering exceptional customer experiences by resolving technical issues efficiently and effectively.
Your Role and Responsibilities
As a Support Engineer, you'll be responsible for:
- In-depth troubleshooting and incident management of customer infrastructure issues
- Effective handling of support cases, utilizing monitoring and management tools
- Precise documentation of all actions taken
Required Technical and Professional Expertise
- 4+ years of experience in Technical Support
- Command Line Linux systems
- Virtualization technologies (VMWare/Hyper-V)
- Cloud Technologies (AWS/Azure)
Preferred Technical and Professional Expertise
- RedHat experience
- Kubernetes Container Experience
- Shell Scripting (PERL/Shell)
A Day in the Life
As an IBMer, you'll be part of a dynamic and collaborative environment where you'll have the opportunity to learn and develop yourself and your career. You'll be encouraged to be courageous, experiment, and continuously learn new information and skills to transform yourself and our company.
What We Offer
We value our IBMers' growth mindset, their willingness to stay curious and open to feedback. You'll be trusted to provide ongoing feedback to help other IBMers grow, and you'll collaborate with colleagues to drive exceptional outcomes for our customers. We're looking for individuals who embody our values of courage, continuous learning, and collaboration.
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