Technical Support Specialist
hace 2 meses
Key Responsibilities:
Our team is looking for a skilled Technical Support Professional to provide remote assistance and analysis for usage and configuration questions.
- Review diagnostic information to identify problem causes and assist in isolation.
- Develop and maintain best practice articles and support utilities to improve support quality and productivity.
- Respond to escalated customer calls, complaints, and queries in a timely manner.
Requirements:
The ideal candidate will have a flexible schedule to ensure 24x7 support operations and weekend on-call coverage, including taking shifts to cover APAC hours.
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