Technical Support Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Ibm Careers A tiempo completo

Key Responsibilities:
Our team is looking for a skilled Technical Support Professional to provide remote assistance and analysis for usage and configuration questions.

  • Review diagnostic information to identify problem causes and assist in isolation.
  • Develop and maintain best practice articles and support utilities to improve support quality and productivity.
  • Respond to escalated customer calls, complaints, and queries in a timely manner.

Requirements:
The ideal candidate will have a flexible schedule to ensure 24x7 support operations and weekend on-call coverage, including taking shifts to cover APAC hours.

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