Technical Support Specialist
hace 1 mes
About Experian EDQ
Experian Data Quality (EDQ) is a fast-growing, entrepreneurial organization dedicated to providing top-notch data quality management tools and services. Our solutions empower organizations to unlock the power of their data, ensuring they can explore meaningful ways to use it.
Your Role
We are seeking a skilled Technical Support Analyst to join our Experian EDQ North America Professional Services team. As a Technical Support Analyst, you will provide remote software technical support for our EDQ clients, collaborating with internal teams to resolve complex technical issues and escalate when necessary.
Key Responsibilities
- Provide remote technical support for EDQ clients, including data cleansing, validation, enrichment, and profiling.
- Collaborate with internal teams to resolve complex technical issues and escalate when necessary.
- Document interactions with customers, including troubleshooting steps, solutions provided, current action owner, and follow-up plans, in a clear and concise manner.
- Assist in the creation and maintenance of knowledge base articles through the Knowledge Centered Service methodology.
- Stay informed about product updates, new features, and industry trends related to data quality management and API technologies.
Requirements
- 1-3 years of desktop support, help-desk, or IT-related support experience.
- BA degree or equivalent experience desired.
- Proficient in Windows Server/Linux environment, CLI, basic networking concepts, remote desktop technologies, Salesforce or similar ticketing systems, and English Level B2.
- Strong communication and interpersonal skills, analytical and problem-solving skills, ability to organize and manage multiple tasks and priorities, and ability to work non-standard business hours as required.
- API knowledge preferred and passion for the Data Quality world.
Additional Information
Experian offers a comprehensive benefits package, including medical, life, and dental insurance, international share save plan, flex work/work from home, paid time off, annual performance bonus, education reimbursement, family bonding, bereavement leave, referral program, and more.
We celebrate our employees' uniqueness and focus on what truly matters: DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering, and more. Experian is a Great Place To Work in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work globally (4.4 stars).
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