Technical Support Specialist

hace 3 semanas


San Francisco, Heredia, Costa Rica Jll A tiempo completo
Job Responsibilities:

As a Helpdesk Agent, you will provide exceptional customer service to internal stakeholders, responding to technical issues and service requests in a timely and professional manner. Your duties will include evaluating and resolving trouble tickets, managing facilities tickets, and maintaining accurate records of service requests and resolutions.

Requirements:

2+ years of experience in a customer service or technical support role
Bilingual (English/Spanish) required
Ability to work independently and manage multiple priorities
Strong communication and problem-solving skills
Proficiency in computer software applications, including Outlook, Sharepoint, and MS Office

What We Offer:

Personalized benefits package
Opportunities for professional growth and development
Diverse and inclusive work environment

About JLL:

JLL is a leading professional services firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. We are committed to shaping the future of real estate for a better world, using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities.

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