Product Content Specialist

hace 2 meses

San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo

The Product Content Specialist role at Sysco Costa Rica involves coordinating the dissemination of product data, support documentation, product images, and additional attributes using the Admin database and other proprietary tools. This individual works closely with the merchandising team to prioritize new product additions and updates to existing products in order to optimize revenue.

Key Responsibilities:

  1. Create, update, and maintain all product and related database content for new and existing products, as well as any new product maintenance initiatives.
  2. Enter data by inputting alphanumeric information using an established procedure through a detailed interface that includes proprietary software and MS Excel Imports.
  3. Audit and analyze vendor-produced content to identify inconsistencies or errors while formatting that data into the company database via individual or bulk uploads.
  4. Write product descriptions using various vendor catalogs and other product-related materials, including competitors' websites.
  5. Load product images of the correct size and format that pertain to an appropriate product in accordance with department standards.
  6. Act as the first line of defense to proactively ensure the accuracy, integrity, and consistency of content in our database and website, while drawing interest and educating potential customers about the products.
  7. Assist in sourcing and loading of individual products for Customer Service Representatives.
  8. Review competitor websites and/or information and perform competitive price shops.

Requirements:

  • High school diploma or General Education Development (GED) or equivalent; one or more years' experience or training; or equivalent combination of education and experience.
  • Online content skills; editing and proofing skills; grammar and punctuation. Ability to fine-tune and streamline content provided by vendors.
  • Intermediate to Advanced knowledge of Microsoft Excel, especially formulas and functions to include VLOOKUP and Conditional Formatting.
  • Excellent verbal and written communication skills.
  • Team-focused with a strong sense of urgency and ability to prioritize tasks to perform in a fast-paced, deadline-driven environment.
  • Previous Content Development experience; preferably in merchandising.
  • Experience in ecommerce-based businesses.
  • Knowledge of Food and Restaurant Industry.

Skills:

  • Exceptional organizational skills.
  • Strong communication skills: written and verbal.
  • Independent critical thinker.
  • Attention to detail.
  • Ability to speak and write English in a clear, understandable manner.
  • Ability to accurately follow detailed procedures and processes.
  • Ability to work accurately in a fast-paced environment.
  • Ability to work with a diverse group of people.
  • Ability to work comfortably under pressure.
  • Ability to prioritize and work multiple tasks and exceed deadlines.
  • Ability to work independently and with a group on various on-going projects simultaneously.
  • Effectively communicate with internal and external customers (management, co-workers, vendors, and customers).
  • Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions).
  • Ability to act in an ethical, honest, and professional manner at all times.
  • Desire to work independently as well as in a team environment.
  • Maintain discretion with all company information regarding customers, pricing, products, and procedures.
  • Advanced English (B2+).

Benefits:

  • Hybrid (2 days Office/Ultra park II Lagunilla, Heredia).
  • Private Medical Insurance.
  • Asociacion Solidarista.
  • Life Insurance.
  • Personal Day Off.

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