Technical Training Specialist
hace 1 semana
**Overview of BMA Group**
BMA Group is a leading organization in the industry, dedicated to providing top-notch training and support services.
**Job Description**
We are currently seeking an experienced Technical Training Specialist to join our team. As a key member of our training support staff, you will play a crucial role in ensuring the success of our new hires by providing coaching and quality support.
**Key Responsibilities:**
- Work on production tasks (labeling, QC, or auditing flights) within your scheduled work time, with 40% allocated for labeling, QC, or audit.
- Support new hires to improve their learning curve and develop skills in coaching and mentoring.
- Perform floor support, coaching, mentoring, Gemba, and other support tasks as needed.
- Collaborate with the Manager to meet business metrics and goals, such as output, quality, AHT, efficiency, NPT, etc.
- Communicate anomalies and trends to the Manager and contribute to process improvements.
- Develop entry-level knowledge of MS Excel-based tools, familiarity with Excel spreadsheets, and ability to navigate and interpret data.
**Requirements and Qualifications:**
- 6+ months of BMA tenure since the latest hire date.
- Experience in peer coaching, mentoring, and/or training.
- Intermediate/advanced English proficiency (B2+ level).
- Exceptional performance in the last 6 weeks.
- University Bachelor's degree in progress or concluded.
**Compensation and Benefits**: The estimated salary for this position is $60,000 - $80,000 per year, depending on location and experience.
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