Technical Training Specialist

hace 1 mes


San Francisco, Heredia, Costa Rica Bma Group A tiempo completo

**Overview of BMA Group**

BMA Group is a leading organization in the industry, dedicated to providing top-notch training and support services.

**Job Description**

We are currently seeking an experienced Technical Training Specialist to join our team. As a key member of our training support staff, you will play a crucial role in ensuring the success of our new hires by providing coaching and quality support.

**Key Responsibilities:**

  • Work on production tasks (labeling, QC, or auditing flights) within your scheduled work time, with 40% allocated for labeling, QC, or audit.
  • Support new hires to improve their learning curve and develop skills in coaching and mentoring.
  • Perform floor support, coaching, mentoring, Gemba, and other support tasks as needed.
  • Collaborate with the Manager to meet business metrics and goals, such as output, quality, AHT, efficiency, NPT, etc.
  • Communicate anomalies and trends to the Manager and contribute to process improvements.
  • Develop entry-level knowledge of MS Excel-based tools, familiarity with Excel spreadsheets, and ability to navigate and interpret data.

**Requirements and Qualifications:**

  • 6+ months of BMA tenure since the latest hire date.
  • Experience in peer coaching, mentoring, and/or training.
  • Intermediate/advanced English proficiency (B2+ level).
  • Exceptional performance in the last 6 weeks.
  • University Bachelor's degree in progress or concluded.

**Compensation and Benefits**: The estimated salary for this position is $60,000 - $80,000 per year, depending on location and experience.



  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    Job Title: Operations Training SpecialistAt Straumann Group, we are seeking an experienced Operations Training Specialist to join our team in Costa Rica. This role plays a vital part in delivering onboard training programs for customer service-focused teams.About the Role:We are looking for a skilled professional with 1+ years of experience in Customer...


  • San Francisco, Heredia, Costa Rica Qorvo A tiempo completo

    Role SummaryWe are seeking a Technical Training Coordinator to provide support for the development, implementation, and delivery of technical and non-technical training programs for different levels of internal company employees. This role is responsible for coordinating activities that have to do with training issues in the company.About YouA bachelor's...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:We are seeking a highly skilled Corporate Training Specialist to join our team at Auxis. This individual will play a critical role in creating, coordinating, and delivering training programs for new hires and existing employees.Responsibilities:Foster a positive and productive learning environment through the development and implementation of...


  • San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    We are a Canadian company with a growing team in Costa Rica, focused on creating interactive learning content and training trainers. Our work involves design, layout, and content development for various training modules, where we collaborate with Subject Matter Experts, Management, and the global training team.About the RoleOur ideal candidate is a college...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Job DescriptionAt ServiceNow, we are seeking a highly skilled Curriculum Developer to join our team. As a key member of our instructional design team, you will be responsible for creating and developing technical course content for various products at different skill levels and personas.Main ResponsibilitiesCreate and develop technical course content for...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Title: Technical Solutions SpecialistJob Summary:We're seeking a highly skilled Technical Solutions Specialist to join our team at Experian. As a key member of our Client Services department, you will provide exceptional technical support to our clients, ensuring they receive the highest level of service.Key Responsibilities:Troubleshoot complex...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **About Experian**We are a global leader in credit information, decision analytics and marketing services. Our uniqueness lies in our people-first approach, focusing on diversity, equity, and inclusion, work-life balance, development, and collaboration.**Job Overview**This permanent home-based role offers a unique opportunity to join our team as a Technical...


  • San Francisco, Heredia, Costa Rica Bmns A tiempo completo

    Job SummaryBmns is seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have experience in hardware and software support, with a strong focus on troubleshooting and problem-solving.Key ResponsibilitiesProvide technical support to customers through various communication channels.Assist with hardware and software testing,...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job SummaryThe Training Development Specialist will report to the COE Operation Manager and be responsible for developing new hire training, preparation, and evaluation programs. The day-to-day training of employees, including teaching upgrades or revisions to processes and programs, is also a key responsibility. Additionally, the Trainer is responsible for...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the RoleTebra is a digital backbone for practice well-being, and we're seeking a Technical Integration Specialist to join our team. As a key member of our Technical Operations team, you'll play a crucial role in activating, maintaining, and troubleshooting integrations with healthcare providers.Your Area of FocusSome of your key responsibilities will...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our IBM team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving complex technical issues, and collaborating with cross-functional teams to deliver exceptional customer experiences.Key...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Auxis seeks a highly skilled Technical Support Specialist to oversee daily urgent and complex incidents/requests as required by their leads and Analysts. This role is ideal for individuals with excellent communication skills, technical knowledge, and problem-solving abilities.**Job Summary:**The Technical Support Specialist will be responsible for assigning...


  • San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completo

    Company OverviewMphasis is a leading digital transformation company that applies next-generation technology to help enterprises transform their businesses globally.We prioritize customer centricity and have developed the Front2Back Transformation approach, which uses the exponential power of cloud and cognitive technologies to provide hyper-personalized...


  • San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    **About the Role:**Hewlett Packard is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our enterprise solutions team, you will be responsible for resolving technical issues and providing exceptional customer service.**Key Responsibilities:**Resolve complex technical issues related to hardware and software in a timely...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    **Company Overview**Servicenow is a leading global technology company that empowers its customers to work at the speed and scale needed to thrive in today's digital economy.We're proud to serve over 7,700+ customers, including approximately 85% of the Fortune 500 companies, and we've been recognized as one of FORTUNE 100 Best Companies to Work For and...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job DescriptionExperian is seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide Technical Support: Respond to and resolve technical issues and queries from...


  • San Francisco, Heredia, Costa Rica Ibm Careers A tiempo completo

    Company OverviewIbm Careers is a leading provider of innovative technology solutions. Our Systems Power Premium Support Team requires an experienced technical professional to serve as a trusted advisor to our clients.Job DescriptionWe are seeking a Senior Technical Support Specialist to provide remote technical support, data analysis, and respond to customer...


  • San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team in Heredia, Costa Rica. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    At IBM, we're committed to building a better world through technology and innovation. As a Technical Support Specialist, you'll play a critical role in helping our customers achieve their goals by providing expert technical support and guidance.Your Role and ResponsibilitiesAs a member of our IBM Security Support team, you'll be responsible for assisting our...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job DescriptionWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Auxis.About the Role:This is an exciting opportunity for a talented individual to take on a leadership role in providing technical support to our clients. As a Senior Technical Support Specialist, you will be responsible for overseeing daily urgent and...