Technical Excellence Specialist

hace 4 días


San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completo

Company Overview

Mphasis is a leading digital transformation company that applies next-generation technology to help enterprises transform their businesses globally.

We prioritize customer centricity and have developed the Front2Back Transformation approach, which uses the exponential power of cloud and cognitive technologies to provide hyper-personalized digital experiences to clients and their end customers.

Job Summary:

We are seeking a Technical Excellence Specialist to join our team. As a key member of our technical support group, you will be responsible for providing technical support to clients in English and Spanish, including attention to calls, creation and administration of cases, and management of electronic cases and chats.

Key Responsibilities:

  • Provide technical support to clients in English and Spanish, including attention to calls, creation and administration of cases, and management of electronic cases and chats.
  • Collaborate with cross-functional teams to resolve complex technical issues and improve overall customer experience.
  • Stay up-to-date with the latest technologies and trends in the printing and computing areas to provide expert-level support to clients.
  • Analyze and troubleshoot technical issues, identifying root causes and implementing solutions to prevent future occurrences.

Requirements:

  • English proficiency (B2+ or above)
  • Understanding of IT terminology
  • High School Diploma
  • At least 1 year of experience in CS and tech support

What We Offer:

  • A competitive salary of $65,000 per annum
  • Ongoing training and development opportunities to enhance your technical skills
  • A dynamic and supportive work environment that encourages collaboration and innovation
  • The opportunity to work with a global organization that values customer satisfaction and employee growth


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