Operational Excellence Transformation Specialist

hace 4 días


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Auxis is seeking an experienced Operational Excellence Transformation Specialist to join our team. This role is responsible for driving continuous improvement and excellence in our operations.

Job Summary:

The Operational Excellence Transformation Specialist will work closely with our field operations team, providing guidance and coaching to drive operational excellence. Key responsibilities include:

  • Conducting virtual store visits to identify areas for improvement
  • Developing and implementing action plans to address operational gaps
  • Maintaining a thorough understanding of guest and operational needs & standards
  • Motivating and developing positive relationships with store teams
  • Infusing pride in organizational values and mission

Responsibilities:

Key Performance Indicators (KPIs):

  • Demonstrate the ability to drive continuous progressive improvement
  • Fully execute OER visit protocol
  • Schedule and conduct OER / follow-up visits evenly between lunch/dinner & weekdays/weekends quarterly
  • Accurately and objectively review brand systems and processes
  • Verify and drive complete and timely execution of corporate and local marketing programs
  • Develop a teaching and coaching culture with every visit
  • Teach and role model proper root cause analysis
  • Craft effective action plans that drive system improvements
  • Demonstrate the ability to teach the OER process to above store leaders
  • Provide immediate positive and constructive feedback (written/verbal) to store management, team, and Franchise Owners during store visits
  • Demonstrate the ability to identify positive performance and provide recognition during every virtual visit
  • Provide insight and analytics on common patterns and trends identified by the OER process
  • Demonstrate the ability to ask quality questions during the OER process
  • Centrally assign, track, and report on recurring and ad hoc work across every location
  • Educate Above Store Leader on how to consistently use root cause analysis skills

Requirements:

  • High school diploma or higher
  • Fluency in Spanish and Arabic
  • Advanced Microsoft Office knowledge (MS Word, MS Excel, MS PowerPoint)
  • Time management, planning, and organizational skills
  • Strong facilitation skills, including leading third-party vendors
  • Good presentation skills, motivating and persuasive
  • Detailed and service-oriented, maintain confidentiality and sensitive information, adhering to strict data privacy standards
  • Strong analytical skills
  • Strong interpersonal, written, communication, and relationship-building skills
  • Flexible and willing to work on weekends, and weekdays
  • Strong work ethic and integrity
  • Food and beverage experience a plus
  • Possess the ability to work in an independent fashion with little supervision
  • Team player who values being part of a successful world class organization

Estimated Salary: $85,000 - $110,000 per year, depending on experience.



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