Operational Excellence Transformation Specialist
hace 4 días
Auxis is seeking an experienced Operational Excellence Transformation Specialist to join our team. This role is responsible for driving continuous improvement and excellence in our operations.
Job Summary:
The Operational Excellence Transformation Specialist will work closely with our field operations team, providing guidance and coaching to drive operational excellence. Key responsibilities include:
- Conducting virtual store visits to identify areas for improvement
- Developing and implementing action plans to address operational gaps
- Maintaining a thorough understanding of guest and operational needs & standards
- Motivating and developing positive relationships with store teams
- Infusing pride in organizational values and mission
Responsibilities:
Key Performance Indicators (KPIs):
- Demonstrate the ability to drive continuous progressive improvement
- Fully execute OER visit protocol
- Schedule and conduct OER / follow-up visits evenly between lunch/dinner & weekdays/weekends quarterly
- Accurately and objectively review brand systems and processes
- Verify and drive complete and timely execution of corporate and local marketing programs
- Develop a teaching and coaching culture with every visit
- Teach and role model proper root cause analysis
- Craft effective action plans that drive system improvements
- Demonstrate the ability to teach the OER process to above store leaders
- Provide immediate positive and constructive feedback (written/verbal) to store management, team, and Franchise Owners during store visits
- Demonstrate the ability to identify positive performance and provide recognition during every virtual visit
- Provide insight and analytics on common patterns and trends identified by the OER process
- Demonstrate the ability to ask quality questions during the OER process
- Centrally assign, track, and report on recurring and ad hoc work across every location
- Educate Above Store Leader on how to consistently use root cause analysis skills
Requirements:
- High school diploma or higher
- Fluency in Spanish and Arabic
- Advanced Microsoft Office knowledge (MS Word, MS Excel, MS PowerPoint)
- Time management, planning, and organizational skills
- Strong facilitation skills, including leading third-party vendors
- Good presentation skills, motivating and persuasive
- Detailed and service-oriented, maintain confidentiality and sensitive information, adhering to strict data privacy standards
- Strong analytical skills
- Strong interpersonal, written, communication, and relationship-building skills
- Flexible and willing to work on weekends, and weekdays
- Strong work ethic and integrity
- Food and beverage experience a plus
- Possess the ability to work in an independent fashion with little supervision
- Team player who values being part of a successful world class organization
Estimated Salary: $85,000 - $110,000 per year, depending on experience.
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