Payroll Operational Excellence Manager

hace 2 meses


San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

About the Role:
We are seeking a highly skilled Payroll Operational Excellence Manager to join our team at Amazon Support Services Costa Rica Srl. As a key member of our Global Payroll Operational Excellence team, you will play a crucial role in driving process improvements, standardizing processes, and eliminating defects within our metric reporting systems.

Key Responsibilities:
- Lead Lean Six Sigma Yellow/Green Belt projects for metrics improvement through DMAIC approach
- Act as a project manager for small and medium size projects by directing, supporting and coaching project(s) team members and stakeholders and reporting on the project progress and status
- Collaborate with payroll operations, payroll upstream teams and technology teams on joint initiatives and reports
- Work within various time constraints to meet critical business needs, deep dive large datasets to uncover trends and identify root causes for performance misses, while ensuring accuracy of data reported out.
- Communicate with Stakeholders, in a manner that enables them to have a common understanding of the projects/metrics status, risks, and decision points of system or process changes
- Represent Global Payroll OE in local and global meetings/conference calls

Requirements:
- 2-3 years of experience in managing and publishing dashboards
- Ability to handle confidential information appropriately
- Certified Lean Six Sigma Black Belt
- Advanced degree in Engineering, Statistics, Economics, MS or MBA
- Process, manufacturing, or engineering background with an ability to understand process workflow and throughput through the operation
- Knowledge of SQL, Power-Bi, Tableau and Python
- Demonstrated experience pulling and analyzing data to aid root cause identification and process improvement initiatives across the network



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