Global Operational Excellence Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

**Job Overview**

This role is responsible for managing operational business relationships with accounts, optimizing strategies, and serving as a point of contact for customers/partners for operational issues.

**Responsibilities**

  • Manage the operational business relationship with mid-sized to large accounts while supporting project and account teams in designing customer solutions and optimizing operational processes.
  • Analyze account financials to develop financial strategies to maximize profitability and ROI for both the organization and the customer.
  • Act as a point of contact for customers and/or partners for operational issues, concerns, and escalations.
  • Identify process gaps, advocate for process improvements, and implement changes to enhance operational efficiency and customer satisfaction.
  • Prepare presentations and reports for senior management and key stakeholders, outlining the status of strategic accounts, financial performance, and operational excellence initiatives.
  • Participate in negotiations for contracts and agreements with key customers or partners to ensure that terms are favorable and aligned with the organization's objectives.
  • Develop strategies for gathering, analyzing, and acting on customer feedback to improve customer satisfaction and loyalty.
  • Maintain detailed records, documentation, and reports related to customer interactions, operational processes, and project progress in adherence to all relevant regulations and standards.
  • Identify and manage risks associated with customer accounts and operational processes to ensure business continuity.

**Requirements**

We seek a candidate with four-year or graduate degree in sales, marketing, business administration, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 4-7 years of work experience, preferably in account management, business development, supply chain, customer service, or a related field or an advanced degree with 3-5 years of work experience.

**Estimated Salary Range**: $80,000 - $120,000 per year.



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