Senior Program Manager for Operational Excellence
hace 1 mes
About the Role: We are seeking a highly motivated and experienced Program Manager to lead our Global Payments Operations team. The ideal candidate will have a strong background in program management, with experience in defining program requirements and driving process improvements.
Key Responsibilities:
- Collaborate with global stakeholders to manage payment services effectively.
- Identify process and technology improvements that can be leveraged across regions or globally within AP and drive implementation.
- Define and drive both immediate and long-term solutions for payment escalations/complex payment use cases.
- Work with regional payments operations teams to enhance operational efficiency.
- Lead root cause identification and consensus on process enhancements.
- Manage cross-functional efforts in regulated markets with out-of-the-box payment solutions.
- Communicate effectively to Sr. leadership of Finance groups, various business teams, Tech teams, and external banking partners.
About the Team: This role will be part of a truly global team, driving conversations with stakeholders from various parts of the business. We innovate on behalf of the payee and implement new payment solutions, providing scalable processes and technology for business growth and needs.
Requirements:
- 3+ years of driving process improvements experience.
- Master's degree in finance, accounting or related field.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
- Examples of delivering results through operational excellence and process improvement methodology such as six sigma or kaizen.
- Experience defining business requirements and helping identify solutions through both process improvement and technology.
- Demonstrated ability to stay organized and meet deadlines while managing multiple priorities.
- Experience with understanding complex process flows and driving process improvements.
- Experience defining KPIs and operational metrics.
- Understanding of international payment rules and regulations.
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