Senior Program Manager for Customer Engagement Implementation

hace 11 horas


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

As a Senior Program Manager for Customer Engagement Implementation at ServiceNow, you will play a key role in leading and coordinating early adopter validations and pre-sales Lighthouse activities. This involves highlighting our products and services to potential clients while effectively tracking and allocating resources to ensure smooth program execution.

About the Role

This position requires strong leadership skills to influence and motivate teams without authority. You will provide support to the leadership team by delivering insightful updates and reports. Conducting weekly meetings for the Gen AI program and facilitating 1:1 sessions between relevant stakeholders are also part of your responsibilities.

Responsibilities
  • Implement a single-view engagement tracking system to monitor progress and identify areas for improvement.
  • Provide fortnightly reports to the Platform Product teams and participate in the Product Feedback Forum.
  • Delve into monthly reports to Business Units to keep stakeholders informed about program developments.
  • Develop and implement processes for capturing feedback, learnings, and enhancements identified during customer engagements.
Requirements

To be successful in this role, you must have:

  • 10+ years of work experience in Program Management.
  • A Bachelor's Degree or equivalent required; MBA or other Graduate degree preferred.
  • Experience working in a customer-facing role or management consulting in a technical capacity.
  • Familiarity with CRM systems and customer engagement tools.
  • Project Management Professional (PMP) certification or equivalent.

The estimated salary for this position is $150,000 - $200,000 per annum based on industry standards. If you are passionate about working with people in technical environments and have solid leadership skills, we encourage you to apply for this exciting opportunity.



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