Senior Manager of Customer Kickstart Initiatives
hace 1 mes
We are seeking a highly experienced Senior Manager of Customer Kickstart Initiatives to join our Digital Delivery Operations team at Hewlett Packard. As a key member of our organization, you will be responsible for managing new kickstart pilot projects for MCS customers and driving successful project outcomes.
Job Responsibilities- Customer Engagement: Position new kickstart project opportunities with customers and ensure seamless project execution.
- Kickstart Project Management: Oversee the delivery of kickstart project outcomes, ensuring timely completion and alignment with customer expectations.
- Customer Closure Presentations: Develop and deliver comprehensive project closure presentations to customers, highlighting key achievements and future prospects.
- Pricing Support: Collaborate with cross-functional teams to provide costing support for new MCS opportunities and Proof-of-Concepts.
- Pre-Sales Communication: Engage in pre-sales communication with customers to explain MCS monitoring processes and delivery models, facilitating a deeper understanding of our services.
- Kickstart Projects Completion: Ensure all kickstart projects are completed within budget and schedule agreements with customers.
- Kickstart Project Presentations: Provide high-quality project presentations to customers, showcasing successful project outcomes.
- Conversion Rate: Drive projects that lead to signed HP MCS service contracts, demonstrating a strong conversion rate.
- Internal:
- Executive Sponsors and Stakeholders: Build and maintain effective relationships with executive sponsors and stakeholders to drive project success.
- HP IT Management and Operational Contacts: Collaborate with HP IT management and operational contacts to ensure seamless project execution.
- Regional Pursuit Teams: Work closely with regional pursuit teams to identify and pursue new business opportunities.
- Sales/Pre-Sales Teams: Engage with sales and pre-sales teams to develop and execute go-to-market strategies.
- PS GBU Teams: Collaborate with PS GBU teams to drive project success and expand our offerings.
- CS Delivery Global Teams: Partner with CS delivery global teams to leverage best practices and enhance our services.
- CS Delivery Regional Teams: Work with CS delivery regional teams to drive project success and expand our presence.
- Poly Delivery Teams: Collaborate with Poly delivery teams to develop and execute delivery strategies.
- External:
- Commercial MCS Customers: Foster strong relationships with commercial MCS customers to drive project success and expand our offerings.
- External Delivery Partners/Suppliers: Partner with external delivery partners and suppliers to ensure seamless project execution.
To succeed in this role, you will require:
- Bachelor's/Master's Degree: A degree in Business Administration, Computer Science, or a related field.
- Virtual Team Experience: Proven experience working in virtual team environments.
- Fluent English: Excellent written and verbal communication skills in English.
- Foreign Languages Knowledge: An asset but not mandatory.
- Strong Customer Communication & Influencing: Ability to effectively communicate and influence customers to achieve project goals.
- Organizational Skills: Strong organizational skills to manage multiple projects simultaneously.
- Structure Introduction: Ability to introduce structure in complex environments.
- Positive Attitude: A positive can-do attitude, innovative thinking, and customer-centric approach.
- Program Management Expertise: Proven program management expertise and certifications (PgMP, LSS).
- Service Delivery Management: Practical service delivery management expertise, focusing on Poly services.
- Commercial PC Business Acumen: Strong commercial PC business acumen and Poly hardware knowledge.
- Financial Management: Experience in financial management and modeling.
- SOAR Process Knowledge: Familiarity with SOAR process and custom deals costing.
- Account Transition Mgmt/DRA: Experience in account transition management and DRA.
- Service Management (ITIL): IT Service Management (ITIL) expertise and ITSM tools knowledge.
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