Senior Manager of Customer Kickstart Initiatives

hace 2 semanas

San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo
About the Role

We are seeking a highly experienced Senior Manager of Customer Kickstart Initiatives to join our Digital Delivery Operations team at Hewlett Packard. As a key member of our organization, you will be responsible for managing new kickstart pilot projects for MCS customers and driving successful project outcomes.

Job Responsibilities
  • Customer Engagement: Position new kickstart project opportunities with customers and ensure seamless project execution.
  • Kickstart Project Management: Oversee the delivery of kickstart project outcomes, ensuring timely completion and alignment with customer expectations.
  • Customer Closure Presentations: Develop and deliver comprehensive project closure presentations to customers, highlighting key achievements and future prospects.
  • Pricing Support: Collaborate with cross-functional teams to provide costing support for new MCS opportunities and Proof-of-Concepts.
  • Pre-Sales Communication: Engage in pre-sales communication with customers to explain MCS monitoring processes and delivery models, facilitating a deeper understanding of our services.
Key Deliverables and Accountabilities
  • Kickstart Projects Completion: Ensure all kickstart projects are completed within budget and schedule agreements with customers.
  • Kickstart Project Presentations: Provide high-quality project presentations to customers, showcasing successful project outcomes.
  • Conversion Rate: Drive projects that lead to signed HP MCS service contracts, demonstrating a strong conversion rate.
Working Relationships
  • Internal:
    • Executive Sponsors and Stakeholders: Build and maintain effective relationships with executive sponsors and stakeholders to drive project success.
    • HP IT Management and Operational Contacts: Collaborate with HP IT management and operational contacts to ensure seamless project execution.
    • Regional Pursuit Teams: Work closely with regional pursuit teams to identify and pursue new business opportunities.
    • Sales/Pre-Sales Teams: Engage with sales and pre-sales teams to develop and execute go-to-market strategies.
    • PS GBU Teams: Collaborate with PS GBU teams to drive project success and expand our offerings.
    • CS Delivery Global Teams: Partner with CS delivery global teams to leverage best practices and enhance our services.
    • CS Delivery Regional Teams: Work with CS delivery regional teams to drive project success and expand our presence.
    • Poly Delivery Teams: Collaborate with Poly delivery teams to develop and execute delivery strategies.
  • External:
    • Commercial MCS Customers: Foster strong relationships with commercial MCS customers to drive project success and expand our offerings.
    • External Delivery Partners/Suppliers: Partner with external delivery partners and suppliers to ensure seamless project execution.
Requirements

To succeed in this role, you will require:

  • Bachelor's/Master's Degree: A degree in Business Administration, Computer Science, or a related field.
  • Virtual Team Experience: Proven experience working in virtual team environments.
  • Fluent English: Excellent written and verbal communication skills in English.
  • Foreign Languages Knowledge: An asset but not mandatory.
Personal Skills and Qualities
  • Strong Customer Communication & Influencing: Ability to effectively communicate and influence customers to achieve project goals.
  • Organizational Skills: Strong organizational skills to manage multiple projects simultaneously.
  • Structure Introduction: Ability to introduce structure in complex environments.
  • Positive Attitude: A positive can-do attitude, innovative thinking, and customer-centric approach.
Business and Technical Skills
  • Program Management Expertise: Proven program management expertise and certifications (PgMP, LSS).
  • Service Delivery Management: Practical service delivery management expertise, focusing on Poly services.
  • Commercial PC Business Acumen: Strong commercial PC business acumen and Poly hardware knowledge.
  • Financial Management: Experience in financial management and modeling.
  • SOAR Process Knowledge: Familiarity with SOAR process and custom deals costing.
  • Account Transition Mgmt/DRA: Experience in account transition management and DRA.
  • Service Management (ITIL): IT Service Management (ITIL) expertise and ITSM tools knowledge.

  • Program Manager for Strategic Payroll Initiatives

    hace 1 mes

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    A challenging opportunity awaits a seasoned Program Delivery Manager to drive business decisions based on data analytics, manage stakeholder engagements, and deliver complex projects that meet medium and long-term business needs.The successful candidate will be a self-driven, goal-oriented leader with a focus on delivering business solutions that meet the...

  • Senior IT Service Delivery Manager

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Amazon Support Services Costa Rica Srl is seeking a Senior IT Service Delivery Manager to lead its IT Support team in corporate, R&D, and development center expansions and operations. As a key member of the organization, this leader will be responsible for driving standardization and communication in the region and tie into IT Services initiatives.The ideal...

  • Senior Data Engineering Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Data Engineering Manager to lead our automation initiatives and drive data-driven decision making.About the RoleThis is a unique opportunity to join Databricks, the data and AI company, as a key member of our Go-to-Market (GTM) Strategy & Operations team. As a Senior Data Engineering Manager, you will be...

  • Customer Service Manager

    hace 2 meses

    San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    **Customer Service Excellence**We are looking for a talented professional to join our team as a Customer Service Manager. This role is responsible for managing a team of customer service representatives to deliver exceptional customer service to our customers in North America.As a Customer Service Manager, you will be responsible for creating a culture of...

  • Customer Success Manager Lead

    hace 1 mes

    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Job Title: Customer Success Manager LeadAbout the Role:We are seeking a highly experienced Customer Success Manager Lead to join our team at Servicenow. As a Customer Success Manager Lead, you will be responsible for guiding and empowering a team of Customer Success Managers (CSMs) to deliver exceptional value to clients, ensuring product adoption, customer...

  • Senior Operations Manager

    hace 1 mes

    San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo

    **Key Responsibilities**:As a senior operations manager at Cognizant Technology Solutions, you will be responsible for leading business process improvement initiatives, managing service level agreements, and driving process efficiency. You will work closely with clients to understand their needs and develop customized solutions to meet their...

  • Senior Operations Manager

    hace 2 meses

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    About the RoleWe are seeking a highly experienced and skilled Senior Operations Manager to lead our site operations team. As a Senior Operations Manager, you will be responsible for developing and driving the overall direction, coordination, service delivery, and evaluation of operations activity for the site.You will set the vision, direction, and culture...

  • Senior Production Manager

    hace 1 mes

    San Francisco, Heredia, Costa Rica Boston Scientific A tiempo completo

    About Boston ScientificWe are a leading medical science company dedicated to solving the challenges that matter most. Our mission is to advance science for life, transforming lives through innovative medical solutions that improve patient outcomes and create value for our customers.Job SummaryWe are seeking an experienced Senior Production Manager to lead...

  • Customer Success Portfolio Manager

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    About ServiceNowAt ServiceNow, our technology empowers organizations to innovate and succeed in today's digital landscape. We are a team of passionate individuals who share a common goal: to help our customers achieve their objectives.Estimated Salary RangeThe estimated annual salary for this position is $175,000 - $225,000, depending on location and...

  • Senior Voice of Customer Analyst

    hace 1 mes

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job SummaryIn the role of Insights Analyst, you will be working closely with our global CX team to drive customer insights and business growth. As a key member of our team, you will be responsible for leading the annual Net Promoter Score (NPS) Program for North America, setting the NPS strategy, and working with Business Unit leads and the Global CX...

  • Senior Operations Manager

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job DescriptionAbout the Role:We're seeking a highly skilled Senior Operations Manager to lead our Data Services team. This is an excellent opportunity for someone who wants to drive results, ensure client satisfaction, and take their career to the next level.Key Responsibilities:Coordinate day-to-day operations and administer company policies and procedures...

  • Corporate Card Operations Manager

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Job SummaryWe are seeking a seasoned Corporate Card Operations Manager to lead our team responsible for managing and responding to daily card functions, country implementations, and change management discipline projects. The successful candidate will possess 6-10 years of experience in program management or product development, advanced English language...

  • Customer Relationship Manager

    hace 6 días

    San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    About the Role: We are seeking a skilled Customer Relationship Manager to join our team in La Ribera de Belén, Heredia. This is an exciting opportunity to enhance your call center and customer skills while working with a global company that offers plenty of career growth opportunities.

  • Senior Operations Manager

    hace 1 mes

    San Francisco, Heredia, Costa Rica Viant Medical A tiempo completo

    Senior Operations ManagerMain ResponsibilitiesLeading the sustaining activities of their value streams regarding people, safety, quality, production, financials & operational excellence.Supporting sustaining and new launches activities regarding engineering, planning, procurement, deliveries & maintenance.Promoting outstanding work environment within their...

  • AI Program Manager

    hace 1 mes

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Experian is a global information services company that unlocks the power of data to create more opportunities for consumers, businesses, and society. As one of the 100 Best Companies to work for, according to Fortune, we prioritize our culture and look for talented individuals who are passionate about their jobs, easy to work with, and value teamwork.We are...

  • Senior Business Partnership Development Manager

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Unlock Career Growth as a Senior Business Partnership Development ManagerAt ServiceNow, we empower employees to excel in their roles and contribute to the company's mission of making the world work for everyone.We foster an environment that encourages innovation, collaboration, and professional development. With a strong focus on employee well-being and...

  • Senior Program Manager

    hace 1 mes

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Program Manager to join our Finance Operations team in Costa Rica. As a key member of our team, you will be responsible for delivering complex programs and projects from initiation through delivery, leading cross-functional, geographically diverse project teams.You will work closely with Amazon's technical...

  • Senior Program Manager for Customer Engagement Implementation

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    As a Senior Program Manager for Customer Engagement Implementation at ServiceNow, you will play a key role in leading and coordinating early adopter validations and pre-sales Lighthouse activities. This involves highlighting our products and services to potential clients while effectively tracking and allocating resources to ensure smooth program...

  • Project Manager

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Trax Group A tiempo completo

    About Trax GroupTrax Group is a leading provider of innovative solutions for clients across various industries. We are seeking an experienced Project Manager to join our team and play a key role in delivering strategic initiatives.Salary RangeThe estimated salary for this position is $120,000 - $180,000 per year, depending on experience and...

  • Senior Customer Service Liaison

    hace 1 mes

    San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Title: Senior Customer Service AdvisorAt Huntsman, we are seeking a highly skilled Senior Customer Service Advisor to join our team. This role is a vital part of our Advanced Materials Division, located in San Jose, Costa Rica.Key Responsibilities:The Senior Customer Service Advisor will be responsible for overseeing and ensuring seamless execution of...