Process Mapping and Business Simplification Initiative Lead

hace 16 horas


San Francisco, Heredia, Costa Rica Citi A tiempo completo

The EA CEAM Current State Mapping acts as a catalyst across businesses and functions driving the transformation of Citi into a simpler, customer-centric organization. EA CEAM Current State Mapping is responsible for partnering with business lines and functions to establish the framework for and execute the EA CEAM Current State Mapping, which includes developing enterprise-wide domain taxonomies, publishing standard playbooks and procedures, and creating process & design engineering models (process mapping and business architecture).

Responsibilities:

  • Drive teams in the execution of process mapping and process simplification to increase operational efficiency, reduces process variation, and consequently gaps in controls or customer experience; increase growth & innovation.
  • Prioritize and plan portfolio of meaningful initiatives across businesses, in collaboration with senior leadership, reengineering partners, and corporate support if/when applicable; includes development of project funnel & individual project scoping.
  • Interfaces with different lines of businesses and stakeholders at all levels.
  • Responsible for leading & managing dynamics of cross functional & business wide process mapping and business process simplification/reengineering initiatives.
  • Secures initiatives/project sponsorship from senior leadership, and facilitates resolution of differences between various sponsors, and stakeholders, over prioritization and timely execution of reengineering initiatives; effectively promotes the need for reengineering and persuades senior leadership around agreement and support of required change.
  • Instill a continuous improvement mindset within and across all lines of business and corporate.

Qualifications:

  • 15+ years' experience in a related role with extensive experience in Financial Services business, functional and people management.
  • Process reengineering and process mapping experience preferred, along with a proven track record of successfully leading complex and transformative projects.
  • Outstanding executive communication skills (written and verbal)
  • Ability to rationalize and work through organizational change.
  • Proven track record in terms of evaluating process performance across key metrics and envisioning ways to simplify/reengineer the process to create significant improvement across all key variables.

Leadership Experience: Proven ability to lead and motivate diverse teams in multiple locations, including senior managers. High potential employee with focus on delivery.



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