Customer Success Team Leader for Revenue Growth

hace 1 día

San Francisco, Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo
Job Title

Customer Success Team Leader for Revenue Growth

About the Role

We are seeking a highly skilled Customer Success Team Leader to lead and develop a team of Customer Success Managers in driving revenue retention and growth across business lines in the Americas.

Key Responsibilities:
  • Lead a team of Customer Success Managers to drive revenue retention and growth across business lines in the Americas.
  • Collaborate with internal partners to coach the team in developing specialist knowledge and delivering at-scale engagement within their area of focus.
  • Manage a team of Customer Success Managers within our At Scale CSM Hub and be accountable for helping drive execution on the broader CSM goals, campaigns, and role mandate.
  • Support implementation of at-scale programs to drive an optimized customer experience.
  • Be a resource for Customer Success Managers under your remit for coaching, advice, and guidance.
Requirements:
  • Demonstrate deep understanding of the customer success manager role.
  • Maintain solid understanding of customer retention drivers across communities.
  • Support team in developing specialist knowledge and delivering high-quality interactions.
  • Cultivate a long-term trusted advisor relationship within accounts.
  • Prioritize overall customer health through engagement and education.
  • Drive efficiency in customer engagement through the use of technology.
  • Maintain strong internal networks to drive collaboration with key stakeholder groups.
  • Help support team culture onsite in At Scale CSM Hub office.
Qualifications and Experience Required:
  • Strong understanding of customers and their business model and workflows.
  • Relationship building skills.
  • Problem-solving ability to understand, articulate, structure, and solve client needs and drive relevant campaigns to address.
  • Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization.
  • Ability to collaborate and lead a team.
  • University/college degree may be required, equivalent experience may be considered depending on position/department.
  • Advanced degree may be preferred.
  • Significant work experience in applicable industry and knowledge of customer workflow required.
  • Shown competencies in customer success, sales, or marketing experience in a customer-facing environment required.
Benefits:

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. We are proud to be an equal opportunities employer and conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Please take a moment to read our privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained.

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