Strategic Account Growth Specialist
hace 18 horas
We are looking for a Strategic Account Growth Specialist to join our team at Amazon Support Services Costa Rica Srl.
**Company Overview:**
Amazon Support Services Costa Rica Srl is a leading provider of customer support services. Our team is dedicated to delivering exceptional customer experiences, and we are seeking a talented professional to help us drive growth and success.
**Salary:** We offer a competitive salary of $80,000 - $110,000 per year, depending on experience.
**Job Description:**
As a Strategic Account Growth Specialist, you will be responsible for building and executing strategic joint business plans with sellers to drive growth across their Amazon businesses. You will analyze data and trends to identify opportunities and develop solutions to maximize potential for assigned portfolios of Sellers.
**Key Responsibilities:**
- Analyze data and trends to identify opportunities and develop solutions to maximize potential for assigned portfolios of Sellers.
- Lead business strategy development and design long-term account plans, collaborating effectively with cross-functional teams and your Sellers to find joint areas of opportunity to drive customer success with Amazon.
- Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
- Act as a thought leader in defining success criteria, understanding business needs of Sellers, and improving team efficiency in an ever-changing business environment.
**Requirements:**
To be successful in this role, you will need:
- 4+ years of professional experience in Corporate Retail, Buying, Merchandising, Planning, and/or relevant experience within Customer Success, Account Management, Management Consulting, Marketing, and/or E-Commerce.
- Bachelor's degree or equivalent.
- Advanced English level (oral and written).
- Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.
- Program/project management and Scrum experience.
- Effective communication and presentation skills.
**Location:** Heredia, H, CRI | San Jose, SJ, CRI
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