Strategic Account Manager

hace 3 días


San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
Job Description

Company Overview: As a strategic partner of Amazon, we are committed to providing exceptional support services to our sellers. Our team works closely with Amazon's internal stakeholders to drive growth and success for our clients.

Job Summary: We are seeking an experienced Sr. Strategic Account Manager to join our team in Costa Rica. The successful candidate will work directly with Amazon sellers to provide guidance, support, and insights to drive business growth and expansion.

Key Responsibilities:

  • Analyze data and trends to identify opportunities for growth and development for assigned sellers.
  • Develop and execute strategic joint business plans with sellers to drive customer success and growth.
  • Build and maintain effective working relationships with sellers, providing trusted advice and advocacy to drive business decisions.
  • Act as a thought leader in defining success criteria, understanding business needs of sellers, and improving team efficiency in an ever-changing business environment.

Benefits:

  • A competitive salary of $60,000-$80,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • The opportunity to work with a dynamic and growing company, with a focus on innovation and customer satisfaction.

Requirements:

  • 4+ years of professional experience in corporate retail, buying, merchandising, planning, and/or relevant experience within customer success, account management, management consulting, marketing, and/or e-commerce.
  • Bachelor's degree or equivalent.
  • Advanced English level (oral and written).
  • Experience building customer relationships, identifying business opportunities for clients, and increasing adoption and utilization of company products.
  • Proven track record of building and cultivating relationships with internal and external stakeholders, driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
  • Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems.
  • Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams.


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