Strategic Account Services Manager
hace 3 semanas
The Strategic Account Services organization at Amazon Support Services Costa Rica SRL is seeking a highly skilled Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of top Sellers in the Amazon Store.
Key Responsibilities:- Coach, mentor, and develop a team of Strategic Account Managers
- Contribute to goal setting for your team to align with organizational goals and contribute to business strategy development
- Build and cultivate strong relationships with Sellers in your team's portfolio and internal stakeholders
- Identify, optimize, and scale improvements that can benefit a large set of customers
- Manage recruiting and hiring efforts across direct team and broader organization
Basic Qualifications:
- 6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce
- 5+ years professional experience developing and leading teams while driving organizational goals
- Bachelor's degree or equivalent practical experience
Preferred Qualifications:
- Superior communication and presentation skills
- Effective territory/account management and strategy development
- Understanding of retail math and formulas for making business decisions
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