Global Customer Service Leader
hace 2 días
Estimated Salary: $80,000 - $120,000 per annum.
About the Role:We are seeking a highly skilled and experienced Global Customer Service Leader to join our team at Equifax. As a key member of our leadership team, you will be responsible for leading a team of 10-20 customer service agents in providing exceptional support to our clients from the USA.
This role requires a strong leader who can guide their team to deliver high-quality results while meeting business objectives. You will work closely with the management team to monitor the team's achievements and provide coaching and mentoring to improve service and customer satisfaction.
Key Responsibilities:- Lead a team of customer service agents to ensure delivery of high-quality results and meet business objectives.
- Guide team members on handling difficult client situations and identify simple to complex problems.
- Work closely with the management team to monitor team achievements and propose ideas to improve service and customer satisfaction.
- Coach and mentor team members to improve their skills and performance.
- Participate in special projects or assignments as requested.
- Fluent English and French language skills (oral and written) at B2 level or above.
- At least 1 year of experience as a backup/floor support/SME, coaching and leading teams with five or more members.
- Experience working with G-suite programs (Sheets, Docs, Slides, etc).
As a Global Customer Service Leader at Equifax, you will have the opportunity to work with a talented team and develop your leadership skills in a fast-paced environment. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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