Senior Engineering Program Coordinator

hace 1 día


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

About the Role

We are seeking a highly organized and detail-oriented Senior Engineering Program Coordinator to join our team at ServiceNow. This role will be responsible for handling all logistical support for the Engineering Bootcamp, including calendar management, attendance tracking, drafting and sending program communications, and monitoring success metrics.

Responsibilities

  • Schedule at least 40 bootcamps throughout the year across multiple time zones, ensuring seamless execution and excellent attendee experience.
  • Coordinate on-site logistics, including room booking, meal ordering, and other arrangements to create an engaging environment for engineers worldwide.
  • Maintain accurate records of instructor rosters, curriculum updates, and program success metrics, utilizing software tools to track progress and report on key performance indicators.
  • Develop strong relationships with senior instructors and leaders within the Unified Technology Group to ensure effective collaboration and open communication channels.
  • Submit timely and transparent budget reconciliations, demonstrating financial acumen and organizational skills.
  • Design and maintain the internal SharePoint site, providing helpful information, FAQs, and resources associated with the program, enhancing user experience and accessibility.
  • Collaborate closely with the Employee Engagement and Culture team to tackle additional projects and contribute to strategic initiatives.

Requirements

  • 2+ years of professional project management experience, preferably in a technology or engineering setting.
  • A go-getter with a growth mindset, eager to take on new challenges and adapt to changing circumstances.
  • Working knowledge of design thinking best practices and basic product design processes.
  • Experience managing multiple projects simultaneously, prioritizing tasks effectively, and meeting deadlines.
  • Excellent interpersonal and communication skills, comfortable interfacing with various stakeholders and presenting ideas confidently.
  • Previous business operations or design operations experience within an enterprise software company, start-up, or agency, with a focus on innovation and customer satisfaction.
  • Bachelor's degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM), or equivalent combination of education and experience.

About ServiceNow

At ServiceNow, we value flexibility, trust, and distributed work environments. We prioritize employee well-being, diversity, and inclusion, fostering a culture that empowers individuals to thrive and grow professionally.

Compensation Package

The estimated salary range for this role is $120,000 - $180,000 per year, depending on location and experience. Benefits include comprehensive health insurance, retirement plans, paid time off, and opportunities for professional development and growth.



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