Transportation Program Coordinator

hace 1 día


San Francisco, Heredia, Costa Rica Jll A tiempo completo

Job Summary

The Dispatch Coordinator will be an integral part of a best-in-class employee commute program for a large corporate client. This position will work closely with internal team members and other stakeholders to manage all front-line communications related to the employee shuttle program, contributing to the program's overall goal of providing a world-class shuttle experience for employees.

Key Responsibilities

  • Develop communication best practices for effectively communicating shuttle options to employees.
  • Become a Subject Matter Expert (SME) on commute modes available to employees.
  • Respond to high-visibility escalations in a fast-paced and demanding environment.
  • Think critically and develop process improvements that help drive continuous program improvement.
  • Develop and maintain comprehensive, accurate, and coherent intranet content and other communications.
  • Develop an understanding of Tripshot and other transportation management platforms and ensure content integration with client systems and platforms.
  • Use Microsoft Excel and other tools to track critical shuttle program data, and make recommendations based on that data.
  • Partner with shuttle vendor teams to solve real-time shuttle challenges and ensure a cohesive experience for shuttle riders.
  • Lead and develop elements of an employee engagement program, including developing and disseminating service change announcements.

Requirements

  • Enthusiasm for / interest in sustainable transportation
  • Bachelor's degree in Communications, Marketing, Business, Sustainability, or a related field
  • Experience working in a corporate environment where relevant skills can be demonstrated, which could include internships or coursework
  • Experience in a customer service role preferred
  • Demonstrated ability to draft timely, clear and professional communications
  • Excellent client / customer service skills and experience working in a corporate customer service environment
  • Ability to proactively identify process and program improvements and make recommendations
  • Ability to manage multiple projects simultaneously
  • Excellent organizational and time management skills
  • Intellectual curiosity and a desire for continuous improvement

About JLL

JLL is a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Personalized Benefits

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



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