Dental Education Program Coordinator

hace 2 semanas


San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo
About the Role:

As a Dental Education Program Coordinator at Straumann Group, you will play a pivotal role in delivering high-quality continuing education programming for our organization. Your primary responsibility will be to work closely with the Education Department team to provide exceptional support and technical expertise to our customers.

Key Responsibilities:

* Coordinate with Education Planners to ensure seamless execution of programs, both local and national
* Serve as the primary point of contact for the education customer service phone queue, addressing inquiries and providing timely support
* Provide guidance on setting up customer accounts on the SKiLL platform and assist throughout the process
* Deliver exceptional customer service by promptly answering calls, addressing concerns, and providing relevant information
* Process third-party customer information for analytics and reporting purposes
* Utilize the Customer Management System (CRM) to validate customer information and create prospect numbers for attendees

Requirements:

* Minimum 1-2 years of experience in customer service or education support
* Bachelor's Degree preferred or equivalent work experience
* Exceptional interpersonal and communication skills, both verbal and written
* Time management and organizational skills
* Detailed-oriented and ability to multitask
* Strong problem-solving and customer service skills
* Ability to work in a fast-paced team environment with multiple priorities

About the Straumann Group:

The Straumann Group is a leading company in the dental industry, and we are committed to delivering high-quality products and services to our customers. Our team is dedicated to excellence, innovation, and customer satisfaction. If you are passionate about delivering exceptional results and working in a dynamic environment, we encourage you to apply for this exciting opportunity.

Estimated Salary: $55,000 - $65,000 per year.

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