Cx Program Specialist
hace 2 meses
About JLL:
JLL is a global leader in commercial real estate services, offering a comprehensive range of services that create value for our clients and drive growth in our business.
Job Summary:
The Employee Commute Program Coordinator will play a key role in supporting the success of JLL’s commute program by working closely with the commute program team and other stakeholders to ensure a seamless and efficient experience for employees.
Responsibilities:
- Provide Exceptional Customer Service: Deliver timely and friendly customer service to employees seeking information about commute options, addressing their queries and concerns in a professional and courteous manner.
- Subject Matter Expertise: Develop and maintain in-depth knowledge of commute modes available to employees, including public transportation, carpooling, and parking options.
- Program Coordination: Coordinate the distribution of transportation passes, Carpool Permits, Bus schedules, and other commute materials to ensure employees have the necessary information to make informed decisions about their commute.
- Communication and Collaboration: Work closely with on-site facilitators, internal stakeholders, and employees to deliver a high-quality commute experience, communicating effectively to ensure seamless program implementation.
- Virtual Event Planning and Execution: Plan and execute virtual events and presentations to engage employees and promote the commute program, utilizing digital platforms to reach a wider audience.
- Program Optimization: Analyze program data and identify areas for improvement, making recommendations to enhance efficiency, productivity, and overall program performance.
Requirements:
- Education: High school diploma or equivalent required; 1-3 years of customer service experience preferred.
- Communication Skills: Excellent written and verbal communication skills, with ability to present information to internal departments and large groups of employees.
- Financial Knowledge: Basic knowledge of financial terms and principles, with ability to calculate simple figures such as percentages.
- Reasoning Ability: Ability to understand and carry out general instructions in standard situations, with basic analytical skills.
- Team Player: Ability to work independently and collaboratively as part of a team, with excellent organizational and time management skills.
Location: Hybrid - Heredia, CRI
Job Tags: GREF
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