Cx Program Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Jll A tiempo completo
JLL Employee Commute Program Coordinator Job Description

About JLL:

JLL is a global leader in commercial real estate services, offering a comprehensive range of services that create value for our clients and drive growth in our business.

Job Summary:

The Employee Commute Program Coordinator will play a key role in supporting the success of JLL’s commute program by working closely with the commute program team and other stakeholders to ensure a seamless and efficient experience for employees.

Responsibilities:

  1. Provide Exceptional Customer Service: Deliver timely and friendly customer service to employees seeking information about commute options, addressing their queries and concerns in a professional and courteous manner.
  2. Subject Matter Expertise: Develop and maintain in-depth knowledge of commute modes available to employees, including public transportation, carpooling, and parking options.
  3. Program Coordination: Coordinate the distribution of transportation passes, Carpool Permits, Bus schedules, and other commute materials to ensure employees have the necessary information to make informed decisions about their commute.
  4. Communication and Collaboration: Work closely with on-site facilitators, internal stakeholders, and employees to deliver a high-quality commute experience, communicating effectively to ensure seamless program implementation.
  5. Virtual Event Planning and Execution: Plan and execute virtual events and presentations to engage employees and promote the commute program, utilizing digital platforms to reach a wider audience.
  6. Program Optimization: Analyze program data and identify areas for improvement, making recommendations to enhance efficiency, productivity, and overall program performance.

Requirements:

  • Education: High school diploma or equivalent required; 1-3 years of customer service experience preferred.
  • Communication Skills: Excellent written and verbal communication skills, with ability to present information to internal departments and large groups of employees.
  • Financial Knowledge: Basic knowledge of financial terms and principles, with ability to calculate simple figures such as percentages.
  • Reasoning Ability: Ability to understand and carry out general instructions in standard situations, with basic analytical skills.
  • Team Player: Ability to work independently and collaboratively as part of a team, with excellent organizational and time management skills.

Location: Hybrid - Heredia, CRI

Job Tags: GREF



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