Implementation Specialist

hace 1 mes


San Francisco, Heredia, Costa Rica Smarsh A tiempo completo

**Role Overview**

Smarsh is seeking a highly skilled implementation specialist to join our Solutions Delivery team. The successful candidate will be responsible for coordinating customer escalations and providing exceptional customer experience (CX) through consistent, high-quality service provisioning.

**Key Responsibilities:**

  • Setup, configure, and provide documentation for hosted services.
  • Troubleshoot and/or implement complex data migrations.
  • Provide technical support for pre-sales and sales inquiries related to integration with Smarsh services.
  • Ensure seamless customer onboarding and ongoing support.
  • Collaborate with the Client Services leadership team and departments across the organization.

**Requirements:**

  • Bachelor's degree or equivalent experience.
  • 2+ years working in a Windows server and Exchange messaging environment.
  • 1+ years working with Smarsh technology and services.
  • Excellent written and verbal communication skills.
  • Ability to work extended hours/days to meet clients' launch schedules.

**What We Offer:**

A competitive salary and bonus program, professional growth opportunities, and a collaborative work environment.


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