Implementation Specialist
hace 1 mes
**Role Overview**
Smarsh is seeking a highly skilled implementation specialist to join our Solutions Delivery team. The successful candidate will be responsible for coordinating customer escalations and providing exceptional customer experience (CX) through consistent, high-quality service provisioning.
**Key Responsibilities:**
- Setup, configure, and provide documentation for hosted services.
- Troubleshoot and/or implement complex data migrations.
- Provide technical support for pre-sales and sales inquiries related to integration with Smarsh services.
- Ensure seamless customer onboarding and ongoing support.
- Collaborate with the Client Services leadership team and departments across the organization.
**Requirements:**
- Bachelor's degree or equivalent experience.
- 2+ years working in a Windows server and Exchange messaging environment.
- 1+ years working with Smarsh technology and services.
- Excellent written and verbal communication skills.
- Ability to work extended hours/days to meet clients' launch schedules.
**What We Offer:**
A competitive salary and bonus program, professional growth opportunities, and a collaborative work environment.
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