Business Intelligence Insights Analyst Cx Mobility

hace 2 semanas


San Francisco, Heredia, Costa Rica Uber A tiempo completo

**About Uber's Customer Experience Team***

We're pioneering how Uber manages customer experience and support around the globe, and we're looking for a talented Data Analytics Specialist to join our LatAm Mobility CX Programs team.

This exciting role offers an entry point into the dynamic field of data analytics development, providing an excellent opportunity for individuals interested in launching their career within this exciting domain.

As a partner to the CommOps Customer Experience Program, you'll help support strategic decision-making processes through your analytics, heavy data-driven approach, and operational mentality.

**Key Responsibilities***
- Utilize data points to drive business decisions, implementing the scientific method to come up with recommendations and insights;
- Continuously improve and automate data capture methods, incorporating them into real-time models, analysis, and actions;
- Review data models and queries, performing weekly and ad hoc data analysis to ensure seamless operations;
- Effectively communicate insights and be able to tell a story around data;
- Identify opportunities to improve thousands of customer support specialists' experiences, measuring the final impact on our customers.

**Requirements***
- 2+ years of business analytics, consulting, or related experience;
- Written and spoken fluency in Spanish and English;
- Exceptional communication and organization skills;
- SQL proficiency and scripting experience (Python) required;
- Exceptional Excel/data management skills;
- Explorer - Ability to self-serve, investigate, and obtain required data.

**Desirable Qualifications***
- Experience with Agile/Scrum working methodologies;
- High-growth operations or startup experience strongly preferred.


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