Data Insights Specialist

hace 3 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

CX Reporting & Insights

As a Data Insights Specialist at Experian, you will be responsible for analyzing quantitative and qualitative data to develop relevant insights by creating ad hoc reports and visualizations. You will integrate customer feedback and satisfaction data with operational data from various sources to create impactful dashboards, reports, and analysis.

Key Responsibilities:

  • Analyze data to develop insights and create reports and visualizations
  • Integrate customer feedback and satisfaction data with operational data
  • Build meaningful reports and presentations in Excel, Tableau, Salesforce, and PowerPoint
  • Create insight-driven alerts, reports, and presentations to provide easy access to customer feedback
  • Summarize main reporting methodology and findings to the team

CX Global Standards, Documentation & Reporting

You will champion Client Journey Map and related Goals, manage Contact Data Standards, Process, and establish contact data quality metrics for surveys. You will report to business on survey opportunities: response rates, completion times, and abandon rates.

Operations

You will build customer contact files surveys in CX Platforms, produce management information and reporting to partners, and ensure CRM, Tableau, and other systems are accurate and up-to-date. You will liaise directly with senior officials of businesses to understand the bigger financial picture that could affect the business.

Qualifications:

  • Familiarity with customer data platforms
  • Ability to extract valuable insights from different sources and use them to inform strategic approach
  • Working knowledge of Salesforce, Sales Insight, and CX Platforms
  • Comfortable using Business Intelligence tools like Tableau and PowerBI

Additional Information:

This is a permanent home-based role in Costa Rica. Experian offers a range of benefits, including medical, life, and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability, or age.



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