Customer Experience Coordinator, Parking Operations Specialist

hace 2 días


San Francisco, Heredia, Costa Rica Jll A tiempo completo
Job Summary

We are seeking a highly skilled Customer Experience Coordinator to join our team at JLL. This role will be responsible for managing and promoting the employee commute experience and administering the digital elements of the assigned parking program.

Key Responsibilities
  • Utilize the digital platform to manage employee parking assignments, waitlists, and permit requests.
  • Provide timely and friendly customer service to commuters to convey accurate program information and resolve inquiries.
  • Use excellent communication skills to solve problems raised by commuters and escalate as necessary.
  • Identify program and process optimizations and provide recommendations to improve efficiency, productivity, and performance.
  • Track program KPIs and projects using various tools such as SmartSheet and Excel; provide reports on commuter behavior and program performance using data collected by the digital platform.
  • Ensure consistent data by auditing internal systems with records from external and internal stakeholder teams.
  • Coordinate with on-site facilitators and internal stakeholders to deliver the high standards of the employee parking experience.
  • Conduct customer-facing on-site events specialized in outreach to client employees.
  • Engage with client employees via showcases both in-person and online to present benefit information and conduct Q&A.
  • Collaborate with on-site teams within the transportation program in tabling and other events to engage with the client employees and promote the program.
  • Process and distribute physical garage access devices for new and closed assignments on weekly and monthly cadences.
  • Assist with onboarding of new team members including interviewing and training.
Requirements
  • HS Diploma or GED and 1-3 years customer service or administrative experience required.
  • Bilingual (English/Spanish) Required.
About JLL

JLL is a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world.

We're using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics, and excellence are also fundamental to everything we do, and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences, and perspectives help us deliver exceptional results for our clients and drive innovation in the industry.



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