Customer Experience Coordinator, Parking Operations Specialist
hace 2 días
We are seeking a highly skilled Customer Experience Coordinator to join our team at JLL. This role will be responsible for managing and promoting the employee commute experience and administering the digital elements of the assigned parking program.
Key Responsibilities- Utilize the digital platform to manage employee parking assignments, waitlists, and permit requests.
- Provide timely and friendly customer service to commuters to convey accurate program information and resolve inquiries.
- Use excellent communication skills to solve problems raised by commuters and escalate as necessary.
- Identify program and process optimizations and provide recommendations to improve efficiency, productivity, and performance.
- Track program KPIs and projects using various tools such as SmartSheet and Excel; provide reports on commuter behavior and program performance using data collected by the digital platform.
- Ensure consistent data by auditing internal systems with records from external and internal stakeholder teams.
- Coordinate with on-site facilitators and internal stakeholders to deliver the high standards of the employee parking experience.
- Conduct customer-facing on-site events specialized in outreach to client employees.
- Engage with client employees via showcases both in-person and online to present benefit information and conduct Q&A.
- Collaborate with on-site teams within the transportation program in tabling and other events to engage with the client employees and promote the program.
- Process and distribute physical garage access devices for new and closed assignments on weekly and monthly cadences.
- Assist with onboarding of new team members including interviewing and training.
- HS Diploma or GED and 1-3 years customer service or administrative experience required.
- Bilingual (English/Spanish) Required.
JLL is a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world.
We're using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics, and excellence are also fundamental to everything we do, and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences, and perspectives help us deliver exceptional results for our clients and drive innovation in the industry.
-
Customer Service Operations Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Equifax A tiempo completoAt Equifax, we are seeking a skilled Customer Service Operations Specialist to join our team. This role is crucial in ensuring that our customers receive exceptional service and support.Key Responsibilities:To provide high-quality customer service and support via phone, email, or other communication channelsTo resolve customer complaints and issues in a...
-
Global Customer Experience Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Equifax A tiempo completoJob DescriptionWe are seeking a highly skilled Global Customer Experience Specialist to join our team at Equifax. In this role, you will be responsible for delivering exceptional customer service and support.About the RoleThis is a full-time position that requires strong communication and problem-solving skills. As a Global Customer Experience Specialist,...
-
Financial Operations Coordinator
hace 4 días
San Francisco, Heredia, Costa Rica Equifax A tiempo completoOverviewAt Equifax, we empower individuals to reach their full potential by fostering a culture of collaboration, innovation, and growth. If you are driven to succeed and eager to develop your skills, we invite you to explore this exciting opportunity.Job SummaryWe are seeking an experienced Financial Operations Coordinator to join our team. The successful...
-
Customer Experience Operations Specialist
hace 12 horas
San Francisco, Heredia, Costa Rica Experian A tiempo completo**About Us**At Experian, we unlock the power of data to create more opportunities for consumers, businesses, and society.We're a global information services company that prioritizes our culture and values teamwork over self.We have 23,000 people operating across 44 countries, investing in new technologies, talented people, and innovation to help all our...
-
Business Operations Coordinator
hace 2 meses
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob DescriptionWe are seeking a Sales Operations Coordinator to join our team at Experian.This is a full-time position that offers a flexible schedule and competitive benefits package.The ideal candidate will have excellent data entry skills, strong customer service abilities, and the ability to produce accurate insurance quotes.We offer a salary of $60,000...
-
Customer Service Operations Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Experian A tiempo completoCustomer Service Operations SpecialistExperian is seeking a skilled Customer Service Operations Specialist to partner with the leadership team to create a customer service experience for new products in the financial services industry. The ideal candidate will have 3+ years of experience in high-performance customer service, operations, and service delivery,...
-
Business Operations Coordinator
hace 1 mes
San Francisco, Heredia, Costa Rica Moody'S A tiempo completoJob OverviewWe are seeking a highly skilled Business Operations Coordinator to join our Commercial Group. This role will be responsible for supporting the execution and improvement of Commercial Group processes, driving consistent performance and efficiency, and enhancing the internal and external customer experience.
-
Customer Experience Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Bcd Meetings & Events A tiempo completoAbout UsBcd Meetings & Events cultivates a culture of people, passion and purpose to drive business forward. As the world's most trusted and innovative meetings and events agency, our team of 1500+ people are committed to driving success for our customers, our business and ourselves.Job DescriptionWe are looking for professional and personable individuals...
-
Implementation Experience Coordinator
hace 4 días
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the RoleAn Implementation Experience Coordinator will play a pivotal role in ensuring seamless customer onboarding experiences. This involves leading series of milestone calls over a 60-day period to guarantee customers receive comprehensive support.Your Key ResponsibilitiesOwn end-to-end onboarding experience for new customers; lead a series of...
-
Senior Billing Operations Specialist
hace 1 día
San Francisco, Heredia, Costa Rica Equifax A tiempo completo**Unlock Your Potential at Equifax**We empower individuals to achieve their true potential by offering a dynamic work environment, opportunities for growth and development, and the chance to collaborate with talented professionals.As a Senior Billing Operations Specialist, you will play a vital role in our team by creating accurate and timely billing...
-
Financial Billing Operations Specialist
hace 6 días
San Francisco, Heredia, Costa Rica Equifax A tiempo completoJob SummaryWe are seeking a Financial Billing Operations Specialist to join our team at Equifax. As a key member of our billing operations team, you will be responsible for performing daily activities in billing, including updating customer profiles, creating and distributing invoices in a timely and efficient manner.You will work closely with our accounting...
-
Strategic Operations Coordinator
hace 1 día
San Francisco, Heredia, Costa Rica Sgf Global A tiempo completoRole OverviewSgf Global seeks a skilled Strategic Operations Coordinator to partner with our Business Units and channel organization. This role will involve building effective marketplace strategies that are measurable and aligned with business goals.Key ResponsibilitiesCollaborate with Marketplace Operations to query and send new Azure Marketplace...
-
Operations Coordinator
hace 2 semanas
San Francisco, Heredia, Costa Rica Baxter A tiempo completoAbout Baxter">Baxter is a leading medical innovation company that has been transforming healthcare for over 85 years. Our mission is to save and sustain lives, and we're looking for talented individuals to join our team.">Job Summary">We are seeking an experienced Operations Coordinator to support our Contract Management team. This role will be responsible...
-
Customer Experience Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Experian A tiempo completoUnlock the Power of Customer ServiceAt Experian, we're passionate about harnessing the potential of data to transform lives and drive opportunities for consumers, businesses, and society. With a rich history spanning over 125 years, our commitment to innovation and excellence has earned us a place as a constituent of the FTSE 30.We're seeking a highly...
-
Logistics Operations Coordinator
hace 4 días
San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completoAbout Kuehne+NagelWith over 80,000 employees at some 1,300 locations in more than 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.Job DescriptionThis is an excellent opportunity to develop your career with a successful logistics organization. As a Logistics Operations Coordinator, you will provide operational support...
-
Customer Experience Specialist
hace 6 días
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoWe are seeking a Customer Experience Specialist to join our team at Marriott International, Inc. in Costa Rica.This is a full-time position that requires the candidate to have excellent communication skills and be able to work well under pressure.The salary for this position is estimated to be around $25,000 - $35,000 per year, depending on experience.Job...
-
Customer Service Operations Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout ExperianWe are thrilled to share that Experian has been named one of the 100 Best Companies to work for by FORTUNE and one of the 100 World's Most Innovative Companies by Forbes Magazine.Experian prioritizes our culture and looks to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team...
-
Customer Experience Operations Manager
hace 2 meses
San Francisco, Heredia, Costa Rica Aligntech A tiempo completoAbout the RoleWe are seeking an experienced Customer Experience Operations Manager to join our team at Aligntech. In this role, you will be responsible for providing strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers.As a key member of our operations team, you will manage all facets of...
-
Strategic Operations Coordinator
hace 2 semanas
San Francisco, Heredia, Costa Rica Ibm A tiempo completo**Overview**Ibm is a leading technology and consulting employer, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. We pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain.We are seeking a highly skilled Strategic Operations Coordinator to join our team at IBM Corporate...
-
Payroll Operations Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoOverviewAmazon Support Services Costa Rica Srl is seeking a highly skilled Payroll Coordinator to join our team. In this role, you will play a critical part in processing payroll for LATAM countries with 3+ years of experience, preferably in Brazil.SalaryThe estimated salary for this position is $65,000 - $80,000 per year, depending on experience.Job...