Customer Service Operations Specialist
hace 13 horas
At Equifax, we are seeking a skilled Customer Service Operations Specialist to join our team. This role is crucial in ensuring that our customers receive exceptional service and support.
Key Responsibilities:
- To provide high-quality customer service and support via phone, email, or other communication channels
- To resolve customer complaints and issues in a timely and professional manner
- To work closely with internal teams to identify and implement process improvements
- To maintain accurate records and documentation of customer interactions
Requirements:
- Fluent English language skills (B2+ or C1)
- Certified in any process improvement methodology or proven experience in such field
- Minimum 6 months of call center experience
What We Offer:
- Comprehensive compensation package
- Healthcare benefits
- On-site doctor and paramedics services
- Life insurance
- Gym facilities
- Collaborative workspaces
- Free transportation and parking
- Subsidized cafeteria
- Solidarity association
- Organizational growth potential through online learning platform
We are an equal opportunity employer and welcome applications from diverse candidates.
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