Customer Experience Specialist
hace 16 horas
Bcd Meetings & Events cultivates a culture of people, passion and purpose to drive business forward. As the world's most trusted and innovative meetings and events agency, our team of 1500+ people are committed to driving success for our customers, our business and ourselves.
Job DescriptionWe are looking for professional and personable individuals who excel at providing exceptional customer service experiences. As an Attendee Engagement Coordinator, your primary responsibility will be to deliver phone customer support to our online registrants and event attendees.
You will utilize critical thinking and available resources to provide solution-driven customer service, supporting administrative projects for both our online registration and group air teams. Our collaborative culture emphasizes teamwork and successful delivery.
Your Responsibilities- Provide shift coverage phone support and customer service for our online registrants and event attendees.
- Assist with various data and administrative projects supporting event and travel logistics management.
- Providing professional and friendly phone customer service in a fast-paced environment.
- FOLLOWING PROCESS GUIDELINES.
- Critical thinking problem-solving and utilizing resources to find answers.
- Picking up new technologies and working with Excel spreadsheets.
- Experience with Cvent or Sabre.
- Experience in the Event, Hospitality or Travel industry.
A culture of purpose where we invest in your happiness and career growth. Competitive salary and benefits package.
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