Customer Experience Specialist

hace 16 horas


San Francisco, Heredia, Costa Rica Bcd Meetings & Events A tiempo completo
About Us

Bcd Meetings & Events cultivates a culture of people, passion and purpose to drive business forward. As the world's most trusted and innovative meetings and events agency, our team of 1500+ people are committed to driving success for our customers, our business and ourselves.

Job Description

We are looking for professional and personable individuals who excel at providing exceptional customer service experiences. As an Attendee Engagement Coordinator, your primary responsibility will be to deliver phone customer support to our online registrants and event attendees.

You will utilize critical thinking and available resources to provide solution-driven customer service, supporting administrative projects for both our online registration and group air teams. Our collaborative culture emphasizes teamwork and successful delivery.

Your Responsibilities
  • Provide shift coverage phone support and customer service for our online registrants and event attendees.
  • Assist with various data and administrative projects supporting event and travel logistics management.
You're Good At
  • Providing professional and friendly phone customer service in a fast-paced environment.
  • FOLLOWING PROCESS GUIDELINES.
  • Critical thinking problem-solving and utilizing resources to find answers.
  • Picking up new technologies and working with Excel spreadsheets.
You Might Also Have
  • Experience with Cvent or Sabre.
  • Experience in the Event, Hospitality or Travel industry.
What We Offer You

A culture of purpose where we invest in your happiness and career growth. Competitive salary and benefits package.



  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Unlock the Power of Customer ServiceAt Experian, we're passionate about harnessing the potential of data to transform lives and drive opportunities for consumers, businesses, and society. With a rich history spanning over 125 years, our commitment to innovation and excellence has earned us a place as a constituent of the FTSE 30.We're seeking a highly...


  • San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    We are seeking a Customer Experience Specialist to join our team at Marriott International, Inc. in Costa Rica.This is a full-time position that requires the candidate to have excellent communication skills and be able to work well under pressure.The salary for this position is estimated to be around $25,000 - $35,000 per year, depending on experience.Job...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Job DescriptionWe are seeking a highly skilled Global Customer Experience Specialist to join our team at Equifax. In this role, you will be responsible for delivering exceptional customer service and support.About the RoleThis is a full-time position that requires strong communication and problem-solving skills. As a Global Customer Experience Specialist,...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    We are seeking a highly motivated Customer Experience Specialist to join our team at Straumann Group. This role will be based in [location] and will play a key part in delivering exceptional customer experiences for providers and staff across the orthodontics industry.About UsStraumann Group is a global leader in the development, manufacture, and supply of...


  • San Francisco, Heredia, Costa Rica Stryker A tiempo completo

    **Stryker: A Leader in Medical Technology**Stryker is a renowned medical technology company dedicated to making healthcare better. With innovative products and services, we impact over 100 million patients annually.**Job Overview**We are seeking an experienced Data Management Specialist - Customer Experience to join our team. As a key member of our...


  • San Francisco, Heredia, Costa Rica Uber A tiempo completo

    About the Role: We are seeking an experienced Customer Experience Strategist to play a key role in developing solid frameworks, processes, and governance definitions to help our team achieve the next level of maturity.What You'll Do:Set the vision for our Operating Model (BOM) for our LATAM CommOpsWork closely with strategy teams to improve our current...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Utilizing the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Our team is seeking a Senior...


  • San Francisco, Heredia, Costa Rica Workday A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused Integration Support Analyst to join our team. As a key member of our global support organization, you will be responsible for delivering an exceptional user experience to our customers.This role requires strong technical skills, excellent communication abilities, and a passion for...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Summary Wondery, an Amazon company, is seeking a skilled Customer Support Specialist to join our team. This role is responsible for providing exceptional support to our customers, ensuring their experience with our premium podcast studio is seamless and enjoyable.Key Responsibilities- Respond to customer inquiries in a timely and professional manner-...


  • San Francisco, Heredia, Costa Rica Grupo Preselección A tiempo completo

    **Our Approach to Onboarding**We're committed to ensuring our customers achieve their desired outcomes from our solution. To achieve this, our Onboarding team focuses on delivering a successful onboarding period, guiding customers in adopting our platform, and ultimately assisting them in getting the most value from their use of our company.We're looking for...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Customer Service Operations SpecialistExperian is seeking a skilled Customer Service Operations Specialist to partner with the leadership team to create a customer service experience for new products in the financial services industry. The ideal candidate will have 3+ years of experience in high-performance customer service, operations, and service delivery,...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Job DescriptionThe Ebike Customer Support Specialist provides exceptional support to Bosch EBike Dealers in the US by answering incoming calls and offering top-notch customer service.ResponsibilitiesOffer Technical Support: Provide technical assistance to bike dealers in a confident, friendly manner, addressing their queries and resolving issues related to...


  • San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

    We are seeking a talented Customer Experience Representative to join our diverse team at Swarovski. As a key member of our Global Business Services Office, you will play a vital role in delivering exceptional customer experiences.About the Role:The Customer Experience Representative will be responsible for resolving customer inquiries and complaints in a...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the RoleAs a Customer Experience Advocate, you will play a pivotal role in driving customer satisfaction and retention for Tebra's Loyalty Team. Your key responsibility will be to analyze quantitative and qualitative customer metrics to identify early indicators of potential cancellations and proactively address customer issues through outbound...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **Company Overview**Experian is a global information services company that powers opportunities to create a better world. We provide data, technology, consulting and analytical tools to our clients around the world.**Job Summary**We are seeking a highly skilled Customer Experience Associate to join our team. As a key member of our customer service team, you...


  • San Francisco, Heredia, Costa Rica Gft Technologies Se A tiempo completo

    About GFT Technologies Se:We are a global information services company that powers opportunities to create a better world. Our clients rely on us to manage risk, prevent fraud, automate decision-making, improve customer experience and reduce customer friction.Our team is dedicated to delivering exceptional customer service and solving client business needs....


  • San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    About the Role:We are seeking a highly skilled Customer Experience Strategist to join our team at Databricks.Job Description:In this role, you will work with our largest strategic accounts to provide exceptional customer support experience. You will be responsible for managing one or multiple accounts simultaneously, project managing all open support cases...


  • San Francisco, Heredia, Costa Rica Cognizant A tiempo completo

    Job Overview:Cognizant seeks a highly skilled Customer Service Representative to provide exceptional support to clients. As a key member of our team, you will be responsible for articulating and communicating information in a clear and concise manner.About the Role:We are looking for an individual with strong communication skills to join our team as a...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the OpportunityWe're looking for a dedicated and results-driven Customer Experience Manager to join our Loyalty Team. As a key member of our team, you'll be responsible for delivering exceptional customer support, identifying areas for improvement, and developing solutions to retain our valued clients.Your Key ResponsibilitiesProactively address...


  • San Francisco, Heredia, Costa Rica Pts Consulting Services A tiempo completo

    About UsPts Consulting Services is a leading provider of customer-centric solutions, committed to delivering exceptional experiences for our clients and their customers.Job SummaryWe are seeking an experienced Customer Support Specialist to join our team. The successful candidate will provide top-notch support to our clients, addressing inquiries and...